Delia Villanueva
Bacoor,Molino
Summary
Accomplished professional with a proven track record offering 32 years of banking experience at Philippine National Bank, excelling in sales and marketing , management and team leadership. Enhanced client retention through exceptional customer service and strategic account management. Demonstrated expertise in financial analysis and staff development, contributing to significant area targets and branch growth. Skilled in multitasking, problem-solving, and fostering team collaboration.
Overview
32
32
years of professional experience
Work History
Bank Teller
Philippine National Bank
Manila
08.1991 - 02.1993
- Provided exceptional customer service, resulting in increased client retention and strong relationship.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts and loans.
- Sold and cross-sold bank products to new and existing customers.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Monitored and reported suspicious activity in line with bank security policies.
- Educated customers on online banking and mobile banking applications.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Provided customer records, account statements and copies of checks.
Financial Account Analyst
Philippine National Bank
Manila
02.1993 - 11.1995
- Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.
- Conducted detailed financial analysis of each deposit account.
- Reconciled each deposit account and ensured resolution of float.
- Monitored unfunded, insufficient and negative deposit accounts.
- Monitored cash flow of deposit account.
Area Head
Philippine National Bank
Alabang Muntinlupa
05.2015 - 04.2023
- Led a team of professionals to achieve area targets, fostering a collaborative work environment.
- Responsible for overall management and achievement of area’s target by ensuring that all branches deliver their assigned targets.
- Enhanced employee engagement through regular performance reviews, feedback sessions, and professional development opportunities.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Hired new employees, moved, transferred , promoted employees within the area.
- Ensured that manpower complement is always complete in the branches .
- Monitored and evaluated individual performance of each branch also its employees.
Branch Manager
Philippine National Bank
Manila
06.2004 - 04.2015
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, and coaching employees on company policies and goals.
- Created strategies to develop and expand existing and new customers.
- Generated Financial and Operational Reports to assist management with business strategy.
- Managed day-to-day operations of the branch
- Assist clients and be their financial advisor .
Branch Accountant
Philippine National Bank
Manila
11.1995 - 05.2004
- Provided timely and accurate financial statements for senior management review, enhancing communication between departments.
- Oversaw proper implementation of best practices, policies, and procedures in alignment with regulations.
- Created organized filing system to manage branch documents.
- Maintained branch book of accounts and prepared daily journal entries.
- Maintained integrity of General Ledger and Chart of Accounts.
- Gathered financial information, prepared documents and closed books.
- Partnered with auditors to track errors to maintain accuracy.
- Reconciled and reviewed accounts .
Education
Bachelor Of Science In Business Administration -
Philippine School of Business Administration
Manila03.1990
Skills
- Key Account Management
- Team Development
- Operations Management
- Sales expertise
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Building and Leadership
Languages
English
Professional Working
Tagalog
Native or Bilingual
Ilokano
Native or Bilingual
Timeline
Area Head
Philippine National Bank
05.2015 - 04.2023
Branch Manager
Philippine National Bank
06.2004 - 04.2015
Branch Accountant
Philippine National Bank
11.1995 - 05.2004
Financial Account Analyst
Philippine National Bank
02.1993 - 11.1995
Bank Teller
Philippine National Bank
08.1991 - 02.1993
Bachelor Of Science In Business Administration -
Philippine School of Business Administration