Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delia Walker

Albuquerque,NM

Summary

Proven Security Officer with a track record of enhancing safety and customer satisfaction at The Downs Racetrack and Casino. Expert in incident reporting and conflict de-escalation, significantly reducing risk through vigilant monitoring and quick response. Skilled in report writing and delivering superior customer service, ensuring a secure and welcoming environment for all.

Overview

6
6
years of professional experience

Work History

Security Officer

The Downs Racetrack and Casino
10.2021 - 09.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Security Officer

Duke City Security
04.2021 - 10.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Convenience Store Cashier

Circle K Corp
03.2019 - 04.2021
  • Enhanced customer satisfaction by providing efficient and accurate transactions at the register.
  • Improved speed of service during busy times by quickly processing transactions without sacrificing accuracy or friendliness.
  • Supported merchandising efforts by stocking shelves, rotating products, and updating price tags as needed.
  • Handled cash, credit, debit, and other payment methods securely to prevent loss or theft.

Education

Associates In Environmental Technology - Environmental Studies

New Mexico Technical Vocational Institute
Albuquerque, NM
1990

Associates And Business Administration - Business Administration

National Business Academy
Albuquerque, NM
05.1988

High School Diploma - General Studies

West Mesa High School
Albuquerque, NM
05.1987

Skills

  • Report Writing
  • Incident Reporting
  • Security Guard License
  • General security
  • Detail Oriented
  • Superior customer service
  • Conflict de-escalation

Timeline

Security Officer

The Downs Racetrack and Casino
10.2021 - 09.2024

Security Officer

Duke City Security
04.2021 - 10.2021

Convenience Store Cashier

Circle K Corp
03.2019 - 04.2021

Associates In Environmental Technology - Environmental Studies

New Mexico Technical Vocational Institute

Associates And Business Administration - Business Administration

National Business Academy

High School Diploma - General Studies

West Mesa High School

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Delia Walker