Delia Wilton
West Winfield,NY
Summary
I am a highly motivated sales associate committed to delivering exceptional customer service and driving sales growth. I prioritize providing robust team support and fostering meaningful customer connections to enhance overall customer satisfaction and loyalty. Leveraging my persuasive and personable communication style, I consistently exceed performance expectations and successfully meet and exceed sales objectives. With extensive experience in guest relations, entrance management, and efficient server allocation, I contribute to optimizing operational efficiency and elevating the overall dining experience for patrons. My collaborative, diligent, and proficient approach enables me to effectively prioritize and manage multiple responsibilities, ensuring seamless operations and exceptional customer satisfaction. Furthermore, as a versatile bartender, I am dedicated to curating a welcoming and inviting atmosphere while maintaining a high standard of service in the bar area. With a talent for multitasking and a creative flair, I specialize in crafting unique and personalized beverages, as well as providing valuable input for menu development and innovation.
Overview
4
4
years of professional experience
Work History
Bartender Supervisor
Rookies Bar and Grill
Cooperstown, NY
05.2023 - Current
- Managed employee performance through coaching, counseling, mentoring and disciplining as needed.
- Monitored daily sales transactions to ensure accuracy.
- Conducted inventory of supplies, liquor and beer.
- Maintained accurate records of financial transactions using POS systems.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
- Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
- Promoted a safe working environment by adhering to safety regulations and policies.
- Inspected bar area to ensure cleanliness and proper setup.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Resolved customer complaints in a professional manner while maintaining high levels of customer satisfaction.
- Reported any discrepancies in cash register funds to management.
- Maintained up-to-date knowledge of current drink recipes and promotions.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Supervised cleanliness of guest service areas before, during and after service.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Poured wine, beer and cocktails for patrons.
- Planned and coordinated special events to boost customer numbers and profits.
- Collected and organized daily till totals and tips.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Balanced daily registers and generated sales reports for management.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Tasting Room Associate
Fox Run Vineyards
Penn Yan, NY
08.2022 - Current
- Answered incoming calls promptly and directed inquiries appropriately.
- Conducted weekly inventory of stock items to assess needs for reordering.
- Checked IDs when necessary to ensure legal age requirements were met prior to serving alcohol.
- Ensured compliance with all applicable laws concerning alcohol sales and service.
- Greeted visitors to the tasting room, answered questions and provided assistance as needed.
- Organized wine tastings for guests, including set up, pouring wines, providing food pairings and cleaning up afterwards.
- Collaborated effectively with colleagues across departments in order to provide outstanding customer service experiences.
- Maintained a clean and organized work area in accordance with health code regulations.
- Participated in off-site events such as festivals and other public gatherings representing the winery's brand professionally.
- Provided exceptional hospitality to guests through friendly interactions, attentive listening skills and timely responses to inquiries.
- Processed customer orders quickly and accurately while maintaining excellent customer service standards.
- Performed cash register transactions accurately and efficiently.
- Provided tasting samples in alignment with winery standards.
- Provided customers with detailed information about the winery's products and services.
Dental Assistant
Aspen Dental
New Hartford, NY
06.2021 - 12.2024
- Took digital X-rays of teeth using radiographic equipment.
- Conducted routine maintenance of equipment used in dentistry operations.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Educated patients on proper oral hygiene techniques and habits.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Maintained a neat, clean and organized environment throughout the office.
- Ordered supplies necessary for daily operations of the practice.
- Sterilized instruments according to established guidelines and protocols.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
Sales Associate
Cedar Mountain Mercantile
Old Forge, NY
05.2024 - 08.2024
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, color or style.
- Processed credit card transactions quickly and securely.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Waitress
Dugout Bar & Grill
Cooperstown, NY
05.2023 - 08.2023
- Prepared checks accurately and processed payments promptly.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Served alcoholic beverages responsibly in accordance with state laws.
- Greeted customers and provided menus.
- Organized take-out orders efficiently according to customer requests.
- Communicated daily specials to customers.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Took orders for food and drinks and delivered them to guests.
- Assisted in seating guests at tables or booths.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Answered questions about menu items, ingredients, and pricing.
- Replenished beverages when necessary.
- Bussed tables as needed during peak hours.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Education
Bachelor of Science - Biological And Physical Sciences
Keuka College
Keuka Park, NY05-2025
High School Diploma -
Mount Markham Senior High School
West Winfield, NY06-2021
Skills
- POS System Operation
- Workplace Safety
- Task Delegation
- Complaint Handling
- Supply Ordering
- Food Service
- Menu Memorization
- Extensive wine knowledge
- Staff Management
- Outgoing Personality
- Customer Engagement
Affiliations
- I am a Biology major, and I also double minor in chemistry and psychology.
- I work a part-time job year around.
Accomplishments
- I graduated High School with Honors.
- I am now the president of the Campus Activities Board at my college.
Timeline
Sales Associate
Cedar Mountain Mercantile
05.2024 - 08.2024
Bartender Supervisor
Rookies Bar and Grill
05.2023 - Current
Waitress
Dugout Bar & Grill
05.2023 - 08.2023
Tasting Room Associate
Fox Run Vineyards
08.2022 - Current
Dental Assistant
Aspen Dental
06.2021 - 12.2024
Bachelor of Science - Biological And Physical Sciences
Keuka College
High School Diploma -
Mount Markham Senior High School
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