Joyce Darmstadt
Elyria
Summary
Proven leader and skilled bartender with a track record of enhancing customer satisfaction at Rookies Sports Bar and Grill. Excelled in staff management and project execution, boosting team efficiency and performance. Expert in money handling and conflict resolution, significantly reducing discrepancies and fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager/Bartender
Rookies Sports Bar and Grill
10.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- In charge of daily social media posts, creation of event advertisements and menus, along with physical advertisements and merchandise.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience
Bartender/Server
Bar Louie
06.2020 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
The Pub
11.2019 - 03.2020
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Associate Of Arts - Graphic And Digital Design
Lorain County Community College
Elyria, OH05.2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff management
- Conflict resolution
- Employee scheduling
- Project management
- Multitasking and organization
Timeline
Assistant Manager/Bartender
Rookies Sports Bar and Grill
10.2021 - Current
Bartender/Server
Bar Louie
06.2020 - 10.2021
Bartender
The Pub
11.2019 - 03.2020
Associate Of Arts - Graphic And Digital Design
Lorain County Community College
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