Daniel Lee
Billings,Montana
Summary
My background is a blend of customer service, hands-on mechanical work, and technical education. For 15 years at Outback Steakhouse, I honed essential skills in teamwork, communication, attention to detail, and problem-solving within a fast-paced environment. This experience taught me the importance of clear communication, especially during busy periods. My plumbing apprenticeship provided practical experience with piping systems, valves, and following safety procedures—skills directly applicable to plant operations. Coupled with my Associate's degree in Process Plant Technology, where I studied process control, instrumentation, and safety regulations, I'm confident I have the well-rounded skill set to excel as an operator.
Overview
16
16
years of professional experience
Work History
Assistant Manager/Bartender
Outback Steakhouse
09.2009 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Plumbing Apprentice
Aldinger Plumbing
08.2017 - 02.2019
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
Volunteer
Billings Food Bank
11.2021 - 07.2022
- Helped coordinate food drives to collect and distribute food items to families in need
- Worked collaboratively with other volunteers to serve community
- Leveraged customer service skills from restaurant industry to provide excellent service to members of the community and food bank operations
Education
Associate of Applied Science - Process Plant Technology
Montana State University Billings
Billings, MT05-2025
Skills
- Team leadership
- Problem-solving
- Time management
- Task delegation
- Conflict resolution
- Sales growth
- Coaching and mentoring
- Customer service
- Decision-making
- Customer rapport
Accomplishments
- Improved team productivity with morale-boosting incentives.
Timeline
Volunteer
Billings Food Bank
11.2021 - 07.2022
Plumbing Apprentice
Aldinger Plumbing
08.2017 - 02.2019
Assistant Manager/Bartender
Outback Steakhouse
09.2009 - Current
Associate of Applied Science - Process Plant Technology
Montana State University Billings
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