Travel
Michelle Caulfield
Chelmsford,MA
Summary
Dynamic professional with a proven track record at Fiorellas, enhancing customer satisfaction and fostering positive work environments. Skilled in money handling and team leadership, I excel in creating memorable experiences, evidenced by significant repeat business. Expertise in efficient workflow management and decision-making underscores my ability to exceed performance expectations.
Overview
27
27
years of professional experience
Work History
Assistant Manager/Bartender
Fiorellas
02.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Server/Host Manager
Belles Bistro
11.2016 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server
FIshbones
09.2012 - 11.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Travel Consultant
World Travel Partners
08.1998 - 10.2001
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
Education
Travel
Travel Education Center
Cambridge, MA08-1998
Associate of Arts - Performing Arts
Dean College
Franklin, MA05-1991
Skills
- Customer service
- Team leadership
- Decision-making
Accomplishments
Workeid with Carnival Cruise Lines following College. Performed in the Production shows on various ships for 5 yrs.
Interests
Timeline
Assistant Manager/Bartender
Fiorellas
02.2020 - Current
Server/Host Manager
Belles Bistro
11.2016 - 06.2019
Server
FIshbones
09.2012 - 11.2016
Travel Consultant
World Travel Partners
08.1998 - 10.2001
Travel
Travel Education Center
Associate of Arts - Performing Arts
Dean College
Similar Profiles
Gabriel Medina F.Gabriel Medina F.
Server at Fiorellas CucinaServer at Fiorellas Cucina
MELISSA WILLIAMSMELISSA WILLIAMS
Classroom Teacher Grades 2 at DRACUT PUBLIC SCHOOLSClassroom Teacher Grades 2 at DRACUT PUBLIC SCHOOLS
Antonio PizzellaAntonio Pizzella
Cafeteria Worker at Mass General BrighamCafeteria Worker at Mass General Brigham
ANTHONY MAUKANTHONY MAUK
Lead Solar Installer at Trinity Solar Inc.Lead Solar Installer at Trinity Solar Inc.
Jacob HendricksonJacob Hendrickson
Intake Coordinator at Solstice HouseIntake Coordinator at Solstice House