Teri Stephenson
Bedford,NH
Summary
Proven leader and effective problem-solver with extensive experience in money handling and fostering customer relations. Excelled in driving performance and quality, achieving significant revenue growth through innovative promotions. Skilled in team motivation and leadership, ensuring high standards of service and compliance. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Assistant Manager/Bartender
Teddy’s Lounge
Raymond, NH
02.2014 - Current
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Bartender (seasonal)
Deerhead Sportsman Club
Hooksett, NH
05.2022 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bar Manager/Bartender
Empire Lounge
Manchester, NH
07.2006 - 09.2012
- Mentored and trained staff members to ensure exceptional customer service standards.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
General Studies
Manchester School of Technology
Manchester, NHSkills
- Money Handling
- Customer Relations
- Product and service knowledge
- Team Leadership
- Time Management
- Problem Resolution
- Attention to detail
Timeline
Bartender (seasonal)
Deerhead Sportsman Club
05.2022 - 10.2024
Assistant Manager/Bartender
Teddy’s Lounge
02.2014 - Current
Bar Manager/Bartender
Empire Lounge
07.2006 - 09.2012
General Studies
Manchester School of Technology