Delia Rangel
Laredo,TX
Summary
Adept Operations Manager with a proven track record at J.O. Alvarez Inc., enhancing operational efficiency and customer satisfaction. Expert in Operations Management and Team Leadership, Significantly improved performance outcomes through strategic planning and effective communication. Skilled in fostering client relationships and driving process improvements, with an approach that has consistently led to positive impacts on productivity and compliance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
J.O. Alvarez Inc.
04.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Facilitated smooth collaboration between departments through clear communication channels.
Supervisor of Operations
Bolaños & Co.
05.2008 - 04.2017
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
Associate of Arts - General Studies
Laredo College
Laredo, TX12.2024
Associate of Applied Science - IMPORT AND EXPORT MANAGEMENT
LAREDO COLLEGE
Laredo, TX05.2021
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Client Relationships
- Maintaining Compliance
- Schedule Management
- Performance Management
- Process Improvements
- Invoice Processing
Certification
- Haz-Mat Awareness, EHS Hi Solutions February 2022
- Workplace Safety Basics, EHS Hi Solutions May 2022
- "ACE For Exports-Understanding AES Seminar",U.S.Customs Broker Association,Inc. June 2017
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
J.O. Alvarez Inc.
04.2017 - Current
Supervisor of Operations
Bolaños & Co.
05.2008 - 04.2017
- Haz-Mat Awareness, EHS Hi Solutions February 2022
- Workplace Safety Basics, EHS Hi Solutions May 2022
- "ACE For Exports-Understanding AES Seminar",U.S.Customs Broker Association,Inc. June 2017
Associate of Arts - General Studies
Laredo College
Associate of Applied Science - IMPORT AND EXPORT MANAGEMENT
LAREDO COLLEGE
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