Deliana White
SPRINGFIELD
Summary
Detail-oriented administrative professional with extensive experience in customer service, document management, and office administration. Committed to enhancing workflow efficiency and fostering positive relationships through effective communication and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
Pinnacle Family Advisors
620 W Republic Suite 104 Springfield, Mo
06.2017 - Current
- Managed document preparation and filing systems, enhancing information retrieval processes.
- Developed and maintained office procedures, improving workflow efficiency across departments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed filing system, entered data and completed other clerical tasks.
Office Assistant
White Motor Co
835 E Kearney Springfield, Mo 65803
04.1996 - 11.2016
- Managed office communications and coordinated schedules for executives.
- Streamlined filing systems, improving document retrieval efficiency.
- Assisted in preparing reports and presentations for management meetings.
- Implemented new software tools to enhance workflow processes.
- Oversaw inventory management, ensuring adequate supplies were maintained.
- Developed and maintained positive relationships with vendors and clients.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Purchased and maintained office supplies.
- Edited and proofread documents for accuracy and completeness.
Teller
Great Southern Bank
2562 N Glenstone Springfield, MO 65803
08.2008 - 06.2010
- Processed customer transactions accurately and efficiently.
- Assisted clients with account inquiries and service requests.
- Maintained compliance with banking regulations and policies.
- Trained new staff on operational procedures and customer service standards.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Enhanced team knowledge by sharing best practices in cash handling and customer service.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
- Maintained friendly and professional customer interactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
Education
High School Diploma -
Hillcrest High School
3319 N Grant Springfield, MO 6580305-1978
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- File organization
- Customer and client relations
- Filing
- Customer relations
- Clerical support
- Strong problem solver
- Documentation and recordkeeping
- Office management
- Dedicated team player
- Appointment scheduling
- Verbal communication
- Professional and mature
- Filing and data archiving
- Invoice processing
- Mail handling
- Meticulous attention to detail
- Document management
- Spreadsheets
- Prioritization
- Multi-line phone systems
Timeline
Administrative Assistant
Pinnacle Family Advisors
06.2017 - Current
Teller
Great Southern Bank
08.2008 - 06.2010
Office Assistant
White Motor Co
04.1996 - 11.2016
High School Diploma -
Hillcrest High School