Deliari G. Silva
274 Atlantic Street, Paterson,NJ
Summary
Experienced IT professional with a strong technical skill set and extensive industry knowledge. Dedicated to driving innovation and contributing to the growth and success of the organization. Committed to ongoing learning and skill improvement while making valuable contributions to the team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deli Team Lead
BJ's Wholesale
Wayne, NJ
05.2023 - Current
- Providing customer service to around 30+ members
- Processed member requests and concerns with attention to detail.
- Advising and providing more information to members about products
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Upheld store cleanliness in accordance with sanitation guidelines.
- Maintained precise labeling of items to improve inventory management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Directed team to enhance performance.
- Guided new hires during onboarding.
- Completed pre-opening tasks by preparing and printing necessary inventory documents.
- Mediated disputes within the team to enhance collaboration.
- Designed detailed instructions to assist new hires in understanding updated protocols.
- Collaborated directly with management and HR to support department operations.
Intern
Deloitte
Morristown, NJ
07.2023 - 08.2023
- Imaging twenty or more laptops (HP, Dell, Mac)
- Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
- Packaging phones/laptops/chargers
- Building loaner laptops
- Learning from experienced professionals and growing my skills in the field of IT consulting
- Participate in client interactions
- Wiping laptops for new users/leaving users
- Helped department set up equipment for meetings, events and operations.
- Maintained inventory records and documentation for equipment in database.
- Tested integrated software and tools for data processing systems.
- Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.
- Investigated data issues and offered suggestions for resolution to supervisor.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Installed application software and upgrades, virus protection, and drivers.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Cashier
Marshalls
Paterson, NJ
05.2021 - 04.2023
- Processing transactions: responsible for scanning and processing purchases made by customers, ensuring that the correct prices are charged and that all discounts or coupons are applied, as necessary
- Assisting with inventory management: Assist with inventory management tasks, such as checking stock levels, updating inventory records, or helping to restock shelves
- Providing excellent customer service: Interact with customers in a friendly, helpful, and professional manner always
- Provide information about products, store policies, or other issues.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
Job Shadowing
Microsoft
12.2019 - 12.2019
- Opportunity to observe and learn from professionals working in various roles within the company
- Gained exposure to project management, software development, and quality assurance.
- Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.
Education
Computer Science
William Paterson University
Wayne, NJRiseUp
ServiceNow
07.2024
IT - Fundamentals Student
NPower
Newark, NJ06.2023
High School Diploma -
Passaic County Technical Vocational School
Wayne, NJ06.2021
Skills
- Help Desk Operations
- Hardware Installation
- Technical Support
- Troubleshooting and Diagnostics
- System Testing
Certification
- Global Management Google IT Support (2023)
- Make Data-Driven Decisions (2023)
- Foundations: Data Everywhere (2023)
- Prepare Data for Exploration (2023)
- Technical Support Fundamentals (2023)
- Bits and Bytes of Computer Networking (2023)
- Operating Systems and You: Becoming a Power User (2023)
- System Administration and IT Infrastructure Services (2023)
- IT Security (2023)
- Global Management (2021)
Timeline
Intern
Deloitte
07.2023 - 08.2023
Deli Team Lead
BJ's Wholesale
05.2023 - Current
Cashier
Marshalls
05.2021 - 04.2023
Job Shadowing
Microsoft
12.2019 - 12.2019
IT - Fundamentals Student
NPower
High School Diploma -
Passaic County Technical Vocational School
Computer Science
William Paterson University
RiseUp
ServiceNow