Delia Thompson
Elgin
Summary
Professional sales support specialist equipped to optimize customer satisfaction and streamline processes. Adept at team collaboration, problem-solving, and adjusting to evolving business needs. Strong skills in microsoft software, communication, and multitasking. Known for reliability and results-driven approach.
Overview
13
13
years of professional experience
Work History
Sales Support Captain
Total Quality Logistics Inc.
Erlanger, KY
08.2018 - 11.2025
- Coordinated communication between sales teams and clients to streamline order processing.
- Developed training resources for new team members on product knowledge and sales tools.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed customer accounts, ensuring accuracy of information and timely updates.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Manager
Family Dollar
Dayton, KY
05.2013 - 06.2015
- Supervised daily store operations to ensure high levels of customer satisfaction.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory control processes to optimize stock levels and reduce shrinkage.
- Implemented merchandising strategies to enhance product visibility and sales performance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Newport High School
Newport, KYSkills
- Multitasking and organization
- Problem-solving aptitude
- Account and team management
- Verbal and written communication
- Adaptability and flexibility
- Team leadership
Accomplishments
- Achieved All Quarter Team Award by completing daily goals with accuracy and efficiency.
Timeline
Sales Support Captain
Total Quality Logistics Inc.
08.2018 - 11.2025
Assistant Manager
Family Dollar
05.2013 - 06.2015
High School Diploma -
Newport High School