Delicia Bentley
Griffin,GA
Summary
Detail-oriented professional with 7+ years of experience providing remote customer service, administrative support, and data management across high-demand industries. Known for efficiently handling high-volume tasks, problem-solving independently, and delivering reliable virtual support. Tech-savvy, adaptable, and well-organized, with consistent success in remote and hybrid work environments. Currently pursuing a Bachelor’s degree in Business Administration.
Overview
8
8
years of professional experience
Work History
Federal Work Study Assistant
Strayer University
05.2021 - Current
- Provided administrative and front-desk support.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Customer Service Representative
B&G Equipment
05.2024 - 04.2025
- Responded to 50+ daily customer inquiries via phone, email, and chat.
- Maintained accurate digital records in SharePoint.
- Supported billing and B2B order processing.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Document Scanning Clerk
Sherwin-Williams
09.2023 - 05.2024
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Customer Specialist II
Dal-Tile
11.2021 - 04.2023
- Processed B2B orders, managed payments, and coordinated logistics.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email and web-based platforms.
Customer Service Representative
Creative MultiCare
05.2021 - 11.2021
- Managed service requests, dispatched work orders, and tracked payments.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Poll Worker
Fulton County Voter's Office
12.2020 - 04.2021
- Verified voter identification and maintained confidential records.
- Provided excellent customer service to voters, addressing questions and concerns with patience and professionalism.
- Continuously updated knowledge on election laws, regulations, and procedures in order to provide accurate information to voters and fellow poll workers.
Child Caregiver
Private Home Care
11.2019 - 04.2020
- Provided childcare and ensured a safe, structured environment.
- Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
Receptionist
Lexus of Orlando
12.2017 - 10.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Bachelor of Business Administration -
Strayer University
Atlanta, GA09.2026
Skills
- Remote Customer Support
- Data Entry
- Microsoft 365
- SharePoint
- CRM & WMS Systems
- Billing & Invoicing
- Time Management
- Virtual Collaboration
- Administrative Support
Typing Speed
70+ WPM
Remote Work Readiness
High-speed internet, Dedicated home office, Zoom, Teams, Slack, Strong self-management, Organization, Communication skills
Work Preference
Open to Remote / Work-from-Home Opportunities
Personal Information
Availability: Open to Remote / Work-from-Home Opportunities
Timeline
Customer Service Representative
B&G Equipment
05.2024 - 04.2025
Document Scanning Clerk
Sherwin-Williams
09.2023 - 05.2024
Customer Specialist II
Dal-Tile
11.2021 - 04.2023
Federal Work Study Assistant
Strayer University
05.2021 - Current
Customer Service Representative
Creative MultiCare
05.2021 - 11.2021
Poll Worker
Fulton County Voter's Office
12.2020 - 04.2021
Child Caregiver
Private Home Care
11.2019 - 04.2020
Receptionist
Lexus of Orlando
12.2017 - 10.2019
Bachelor of Business Administration -
Strayer University