Delicia Forbes
Greenville,NC
Work Preference
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Quality Control Analyst
The Outreach Team
09.2025 - 10.2025
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked effectively in fast-paced environments.
- Minimized down time 86% by reducing production rework and recalls.
Medical Assistant
MainStreet Family Urgent Care
02.2025 - 09.2025
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
Store Team Member
Sheetz
01.2024 - 11.2024
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Sales & Tech Support Rep
Conduent
08.2023 - 12.2023
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Developed and implemented preventive maintenance procedures.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
Education
Associate of General Studies - Social Sciences
Pitt Community College
Winterville, NCHigh School Diploma -
D.H. Conley Highschool
Greenville, NC06-2022
Skills
- Analytical
- Networking
- Clerical support
- Organization and time management
- Multitasking Abilities
- Data entry
- Loss prevention strategies
- Cash handling accuracy
- Customer engagement
- POS system operation
- Team leadership
- Application support
- Microsoft outlook
- Intake control
- Medical office administration
- Patient-focused care
- EKG administration
- Direct patient care
- Disease prevention education
- Medical billing and coding
- Clinical operations
- HIPAA compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Control Analyst
The Outreach Team
09.2025 - 10.2025
Medical Assistant
MainStreet Family Urgent Care
02.2025 - 09.2025
Store Team Member
Sheetz
01.2024 - 11.2024
Sales & Tech Support Rep
Conduent
08.2023 - 12.2023
Associate of General Studies - Social Sciences
Pitt Community College
High School Diploma -
D.H. Conley Highschool