Delicia M. George

Work History

Edward Waters University

Jacksonville, Fl.

02.2022 - 04.2023

Developed and delivered training content related to project management practices, tools, and end-to-end delivery processes for 100+ users in 2 months which increased engagement by 20%
Created and presented training content related to project management practices in 3 months, resulting in improved end-to-end delivery
Achieved 20% reduction in project costs and overhead within 6 months through improved project management processes and agile software development
Reduced project costs by 10% in 4 months through strategic resource management and agile software development
Published comprehensive portfolio reports in 3 months using MS Excel and Access to analyze and present data for executive stakeholders
Grew Continuous Improvement program survey completion rate by 20%, from 60% to 80% in 6 months
Grew PMO operations efficiency by 15% in 6 months utilizing project management, customer services and data management
Improved customer service operations' efficiency by 25% in 6 months through improved process design and stakeholder management.

MJG Aviation Holdings LLC

Atlanta, GA

02.2020 - 11.2022

Increased accuracy of Lessons Learned survey results by 35% in 3 months, utilizing Continuous Improvement, survey creation, and data management
Improved CPMO customer satisfaction ratings by 18% in 3 months through implementation of streamlined onboarding processes and enhanced training materials
Improved project financial management by reducing operating costs by 30% in 3 months, using Excel and Access
Achieved 10% improvement in customer satisfaction and project delivery times within 6 months through implementation of agile software development practices
Led successful Continuous Improvement program for Project Services, resulting in 5% increase in efficiency over two years
Achieved cost savings of $250,000 in 2 months by developing and publishing reports from existing data and leveraging project financial management expertise.

Delta Global Services

Atlanta, GA

03.2014 - 12.2018

Successfully implemented project management practices, resulting in 15% reduction in project costs within 3 months
Timely and appropriately calculated benefits paid in accordance with jurisdiction
Analyze first reports of injury to determine nature of injury and what benefits are owed based on statute
Promptly contact insureds, injured workers, and medical providers
Improved project management practices and delivered training content related to project management, resulting in 40% increase in project success rate within 6 months
Collaborated with stakeholders to develop and mature project management practices and tools, leading to improved delivery performance in 6 months
Delivered training content to onboard Project Services staff to improve customer service and stakeholder management
Reduced project costs by 30% and project delivery time by 50% in 6 months through improved process automation and project management best practices.

The Boeing Co

Robins AFB, GA

03.2006 - 04.2014

Improved project management processes for multiple teams, resulting in 20% reduction in project delivery time over 3 months
Reduced project delivery time by 30% in 6 months through implementation of agile methodologies and improved stakeholder management
Developed and delivered training content related to project management practices, tools, and end-to-end delivery processes in 2 months, increasing team's work efficiency by 15%
Increased project budget accuracy by 95% in 4 weeks by leveraging advanced MS Excel and Access data management skills
Coordinated, developed, and provided lead support in preparation of briefings for Boeing Executive Management and Government Dignitaries
Project financial management experience including familiarity with project budgets, actuals, and capitalization
Experience developing and publishing reports from existing data
Demonstrate sound judgment regarding decisions and escalations often with incomplete information and Mediate and resolve conflicts
Develop guidelines, job aids, and training materials for Project Services staff and maintain those materials on collaboration sites.