Delicia Morris
Fayetteville,NC
Summary
Dynamic professional with extensive experience in administrative coordination and staffing. Skilled in managing effective communication between teams and clients, ensuring optimal resource use and patient care. Committed to enhancing operational efficiency and service quality in a healthcare environment.
Overview
6
6
years of professional experience
Work History
Administrative Coordinator
Aveanna Home Health
12.2025 - Current
- Coordinated patient scheduling and ensured efficient use of resources.
- Managed communication between healthcare providers, patients, and families to streamline operations.
- Assisted in maintaining accurate patient records and documentation for compliance purposes.
- Supported billing processes by verifying insurance information and processing claims.
- Organized office procedures to enhance workflow efficiency and reduce delays.
- Conducted regular inventory assessments to maintain adequate office supplies and equipment.
Staffing Coordinator
HomeChoice Home Care Solutions
03.2022 - 12.2025
- Coordinated staffing schedules to optimize caregiver assignments and ensure service continuity.
- Managed recruitment processes, including screening candidates and conducting interviews for caregiver positions.
- Developed onboarding programs for new hires, enhancing training efficiency and retention rates.
- Maintained accurate staff records using scheduling software to track availability and performance metrics.
- Streamlined communication between caregivers and clients, improving service satisfaction through effective resolution of concerns.
- Assisted in implementing process improvements that reduced hiring turnaround time and improved candidate quality.
Customer Service Representative
Raleigh Adult Medicine
06.2020 - 02.2022
- Resolved customer inquiries efficiently through phone, email, and in-person communication.
- Trained new staff on customer service protocols and best practices to ensure consistency.
- Managed appointment scheduling, optimizing office workflow and patient experience.
- Conducted follow-up calls to ensure patient satisfaction and address any concerns promptly.
- Collaborated with healthcare providers to relay important information regarding patient needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Arts - Social Work
Capella University
Minneapolis, MN12-2029
Associate of Science - Health Sciences
Ultimate Medical Academy
Clearwater, FL09-2019
Skills
- Attention to detail
- Data entry
- Time management
- File organization
- Team collaboration
- Research
- Navigate NCTracks
- EHR
- Respond to Emails
- Helpdesk
- Epic
- Scheduling Expertise
- Investigate claims
Timeline
Administrative Coordinator
Aveanna Home Health
12.2025 - Current
Staffing Coordinator
HomeChoice Home Care Solutions
03.2022 - 12.2025
Customer Service Representative
Raleigh Adult Medicine
06.2020 - 02.2022
Bachelor of Arts - Social Work
Capella University
Associate of Science - Health Sciences
Ultimate Medical Academy