Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delicia Williams

Greenville,MS

Summary

Dedicated customer service representative with extensive experience in high-volume call center environments, skilled at identifying customer needs and delivering tailored solutions. Proven ability to maintain composure and professionalism under pressure, ensuring a positive experience for every customer interaction.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

WEX Health
remote
01.2025 - 01.2026
  • Adhere to strict confidentiality (HIPAA) and IRS regulations for HSAs, FSAs, and HRAs
  • Assist account holders in navigating their online portals and claims submissions
  • Respond to account holders questions about claim status, account balance, benefit card transactions, and eligible expenses

Customer Service Representative

Carenet Healthcare
Remote
06.2023 - 04.2024
  • Scheduled appointments for gynecology and obstetrics, cancer center, and pediatric clinics
  • Assisted with medication requests and provided general information.
  • Addressed patient's needs and concerns. Built rapport with patients to foster trust and comfort.

Customer Service Representative

WTW
Richardson, TX
06.2018 - 03.2023
  • Assisted transitioning participants with creating profiles and transferred to benefit advisors for enrollment
  • Created cases for missing profiles, funding allocation, reimbursement, and denied claims
  • Assisted Medicare eligible participants with submitting claims for eligible expenses.
  • Advised participants with reimbursement information and basic plan questions

Education

High School - General Studies

Leland High School
Leland
01.2008

Skills

  • De-escalation Techniques
  • Salesforce
  • Appointment Scheduling
  • Filing
  • Data Entry
  • Claims Review

Timeline

Customer Service Representative

WEX Health
01.2025 - 01.2026

Customer Service Representative

Carenet Healthcare
06.2023 - 04.2024

Customer Service Representative

WTW
06.2018 - 03.2023

High School - General Studies

Leland High School