Delila Shami
Bothell,Washington
Summary
Eager worker always ready and willing to assist fellow employees with job tasks. Skilled in conflict resolution and communication, adept at managing high-volume settings with professionalism. Demonstrates a detail-oriented and enthusiastic work ethic, significantly contributing to team success and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Fine Dining Server
STK Steakhouse
08.2023 - 04.2024
- Upsold high-profit items to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Successfully managed high guest volumes during holidays and special events hosted by the restaurant
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Shared knowledge of menu items, flavors and bar knowledge, enabling customers to make personal decisions based on taste and interest.
Front Counter Staff Member
L'Artisan Pastry
06.2022 - 12.2022
- Greeted customers in a pleasant and helpful manner.
- Took and filled out bakery orders for customers by phone or in person.
- Relayed information about menu selections and featured products.
- Handled conflicts with customers with composure and respect in order to reach an effective solution.
- Arranged cales, pastries, croissants, and other baked goods in an attractive manner in the display cases and counters.
- Ensure that displays are filled with products and not low on merchandise or empty
- Consistently kept a clean and safe environment by adhering to all federal, state, and local sanitation and safety requirements
Server
Bonadventure Retirement Hpme
11.2020 - 08.2021
- Delivered service by greeting and serving residents in a timely, friendly manner.
- Effectively communicated with kitchen staff regarding residents' allergies, dietary needs, and other special requests.
- Maintained optimal supply levels to meet daily and special cleaning needs to enforce PPE.
- Processed orders and sent it to kitchen employees for preparation and served the order in the residential dining room or delivered to their rooms
Children's Basketball Referee
City of Mill Creek
12.2019 - 02.2020
- Instructed players and coaches on basketball game rules.
- Handled high stress situations using calming techniques with players, coaches, and parents.
- Enforced rule expectations with pre-game conversations with teams.
- Called game violations with confidence and integrity and promoted good sportsmanship among players
Education
No Degree -
University of Washington
Seattle, WA06.2025
High School Diploma -
North Creek High School
Bothell, WA06.2021
Skills
- Sales abilities
- Menu Memorization
- Transaction Processing
- Active Listener
- Enthusiastic Work Ethic
- Detail-Oriented
- Conflict Resolution
- Communication and Interpersonal Skills
- Organization and Time Management
Timeline
Fine Dining Server
STK Steakhouse
08.2023 - 04.2024
Front Counter Staff Member
L'Artisan Pastry
06.2022 - 12.2022
Server
Bonadventure Retirement Hpme
11.2020 - 08.2021
Children's Basketball Referee
City of Mill Creek
12.2019 - 02.2020
No Degree -
University of Washington
High School Diploma -
North Creek High School
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