Delila Spahic
Pittsburgh,PA
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
11
11
years of professional experience
Work History
Beauty Team Leader
Sephora at Kohl’s
Pittsburgh, PA
07.2022 - Current
- Address customer questions and recommend appropriate products and services to increase satisfaction
- Monitor team performance, identify areas of improvement, and develop plans to address deficiencies
- Work closely with customers to resolve inquiries related to sales and customer service
- Collaborate with manager or supervisor to review candidate resumes and schedule and interview potential new hires
- Partner with store operations and merchandising to carefully balance inventory issues
- Follow merchandising guidelines to present visually appealing displays
- Generate sales reports for management and analyze sales trends
- Manage the store by training, scheduling and mentoring team members.
Beauty Sales and Operations Advisor
Sephora at Kohl’s
Pittsburgh, PA
07.2021 - 07.2022
- Built strong Sephora client loyalty and drive sales through hospitality mentality
- Influenced clients by identifying their needs and suggesting products to drive sales
- Inspired clients through demonstrating products and application of products to drive sales
- Understood the daily/weekly/monthly sales plan to execute and meet goals
- Ensured visual elements of the shop met Sephora standards
- Provided directions to beauty associates as needed.
Vitamin and Body Care Manager
Fresh Thyme
Pittsburgh, PA
04.2018 - 02.2021
- Prepared weekly sales and labor projections that met company goals
- Provided the best customer service and assisted customers with purchases, information, and product selection; required selling and cross selling of products
- Monitored all costs and expenses which included proper ordering, inventory and shrink control
- Managed the store by hiring and training, scheduling and mentoring team members
- Ensured proper product assortment, merchandising, tag and pricing accuracy
- Received, inspected and logged products for accuracy of shipment and quality
- Sustained a prominent level of product knowledge and product preparation.
Sales Associate
Sunny bridge Foods
Pittsburgh, PA
12.2017 - 05.2018
- Checked delivery invoices against shipped products
- Managed customer accounts and customer relationships
- Built partnerships with third-party vendors to expand sales opportunities
- Worked closely with team to sell products and resolve customer satisfaction issues.
Product Coordinator
Integrative Wellness Institute
Pittsburgh, PA
02.2015 - 10.2017
- Established and managed timelines for all developing herbal body care products
- Supplied skincare product ability to make strategic product decisions
- Evaluated reformulations and updated product standards
- Helped keep order, cleanliness, supply and function of the health clinic
- Controlled the final proofing of labels and marketing materials for accuracy.
Guest Services Supervisor
Original Fish Market
Pittsburgh, PA
08.2012 - 11.2015
- Established and maintained attentive, friendly hospitality at front desk
- Worked closely with third-party companies to deliver seamless and enjoyable guest experiences
- Coordinated with other departments to support guest satisfaction.
Education
Bachelor of Science in Medicine -
Chatham University
Skills
- Consultative Selling techniques
- Sales Expertise
- Problem-Solving
- Customer Service and Assistance
- Complaint Resolution
- Quality Improvement
- Work Planning
- Coaching
- Team Supervision
- Onboarding and Orientation
- Client Support
Timeline
Beauty Team Leader
Sephora at Kohl’s
07.2022 - Current
Beauty Sales and Operations Advisor
Sephora at Kohl’s
07.2021 - 07.2022
Vitamin and Body Care Manager
Fresh Thyme
04.2018 - 02.2021
Sales Associate
Sunny bridge Foods
12.2017 - 05.2018
Product Coordinator
Integrative Wellness Institute
02.2015 - 10.2017
Guest Services Supervisor
Original Fish Market
08.2012 - 11.2015
Bachelor of Science in Medicine -
Chatham University