Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brittany Flannigan

Summary

Passionate and responsible Executive Team Leader with eye for detail and more than 8 years of experience. Effective individual with proven history of solutions-oriented problem-solving, generating high level revenue and business growth, in addition to training and demonstrating above and beyond interactions.

Overview

8
8
years of professional experience

Work History

Executive Team Leader, Sales Floor

AT&T
04.2015 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Taught sales team best practices to close deals and improve sales performance to increase revenue for company, through one-on-one coaching, sales presentations, and weekly huddles.


Sales Trainer

AT&T
04.2015 - Current
  • Developed and led group training courses to align with corporate sales and service goals.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Used CRM to design training for sales employees and increase company retention and productivity rates 55%.
  • Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.

Sales Retention Expert

AT&T
04.2015 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences, exceeding Voice Of Customer Survey targets by 120%.
  • Negotiated contracts with clients through inbound calls, successfully upselling, and cross selling relevant products, led balanced performance in the top 10% of the organization retention experts.
  • Increased overall revenue 100% from consumer sales through effective salesmanship and great negotiation skills, generated over 500k in revenue in first year!
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

AT&T University

High School Diploma -

Richmond Height High School
Richmond Heights, OH
06.2011

Skills

  • Building Customer Loyalty
  • Strategic Decision-Making
  • Persuasive Negotiations
  • Professional Development
  • Consultative Selling Techniques
  • Revenue Development
  • Call Volume Analysis
  • Analytical and Critical Thinking
  • Revenue Quotas
  • Corporate Leadership
  • Training Development and Execution

Accomplishments

  • Awarded Brittany Flannigan Pinnacle Award- earned a service excellence award where my calls were shared to all levels of the organization, and experts calls were recognized weekly for demonstrating high level execution shown in my calls.
  • Awarded Above And Beyond Award- Inspire and motivate others to reach their maximum performance, while modeling what it takes.
  • Awarded Summit Winnerx2- balanced performer within top 10% of the Organization. Company trips and Incentives.
  • Awarded 15 Spotlight Awards- Calls are displayed in Organization call library for training purposes.
  • Awarded Voice Of The Customer- exceeded all customer surveys YTD for exceptional service.
  • Professional Development: Completed Management Development Program.

Timeline

Executive Team Leader, Sales Floor

AT&T
04.2015 - Current

Sales Trainer

AT&T
04.2015 - Current

Sales Retention Expert

AT&T
04.2015 - Current

AT&T University

High School Diploma -

Richmond Height High School

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Brittany Flannigan