Delila Wilkens
El Paso
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
1
1
year of professional experience
Work History
Customer Service Representative Supervisor
Intelogix
El Paso
12.2025 - Current
- Monitored team performance and provided feedback for continuous improvement.
- Resolved escalated customer complaints promptly and professionally.
- Maintained accurate records of all interactions between customers and representatives including complaints, resolutions, escalations.
- Assisted customers in communication with internal departments to ensure customer satisfaction and promt resolution handling.
Customer Service Representative
Intelogix
El Paso
08.2025 - 12.2025
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication techniques.
- Processed customer requests via computer systems and notated all actions and customers interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Mountain View High-school
El Paso, TXSkills
- Conflict resolution
- Customer service
- Communication skills
- Critical thinking
- CRM software
- Inbound and outbound calls
- Continuous improvement
- Call center experience
- Multitasking and organization
- Multitasking Abilities
- Productivity improvement
- Professional demeanor
- Interpersonal skills
References
References available upon request.
Timeline
Customer Service Representative Supervisor
Intelogix
12.2025 - Current
Customer Service Representative
Intelogix
08.2025 - 12.2025
Mountain View High-school