JASMINE FORD
Arlington,US
Summary
Highly motivated experienced working in a fast-paced environment. Over 7 years of Customer Service experience proactive team-player with the ability to obtain goals and meet deadlines now looking to pursue a professional career that allows the opportunity for advancement to utilize and strengthen the skills that enable me to enrich and positively impact the company's growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative Supervisor
GDIT
03.2019 - 06.2024
- Responsible for handling calls within a high volume call center from new existing customers regarding a variety of requests using knowledge of products services as well as great customer service skills
- Utilize multiple systems simultaneously to ensure speed, accuracy a smooth transition of sale
CSR / Medical Coordinator
Young Williams
Bossier City, La
02.2017 - 02.2019
- Notates customer accounts accordingly with as many details a possible for internal customer follow up purposes
- Maintain professionalism and patience in face of difficult customer situations
- Troubleshoot complaints and answering inquiries with accurate information in a timely and empathetic manner
- Provided excellent customer service while making a connection with the client to be able to identify the problem and find the appropriate solution
- Set up payments, verify information, calculate program amounts, duration, and balances to provide accurate information
- Completed with regulatory guidelines and policy and procedures, making exceptions when appropriate to build lasting relationships with clients
- Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track service inquiries and resolution
- Effectively responds to customer requests including, but not limited to, service changes and issues with billing and equipment
- Gathered personal and insurance information from each patient.
- Answered 30 average daily phone calls to schedule appointments and address patient inquiries.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Communicated with patients to gather intake data and verify chart information.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Called patients to schedule Urology, Neurology & Otolaryngology appointments, consistently double-checking information and availability.
Customer Service Representative
Teleperformance
Shreveport, La
07.2015 - 01.2019
Education
High School Diploma -
Bossier High School
Bossier City, LA01.2016
Skills
- Attention to detail
- Billing
- Calculate
- Call center
- Communication
- Problem resolution
- Time management
- Computer skills
- Microsoft Office
- Active listening
- Working collaboratively
- People skills
- Data management
- Reliable and trustworthy
- Work ethic
- Conflict resolution
- Troubleshooting
Certification
CNA, First Aid
Timeline
Customer Service Representative Supervisor
GDIT
03.2019 - 06.2024
CSR / Medical Coordinator
Young Williams
02.2017 - 02.2019
Customer Service Representative
Teleperformance
07.2015 - 01.2019
High School Diploma -
Bossier High School