Delilah Caso
Jacksonville,FL
Summary
Dynamic customer service specialist with expertise in budget management and team leadership. Proven ability to enhance operational efficiency and elevate customer satisfaction through effective training and conflict resolution. Committed to achieving departmental and individual goals in a fast-paced environment.
Overview
1
1
Certification
1
1
year of post-secondary education
16
16
years of professional experience
Work History
General Manager
Smokey mountain
07.2021 - Current
- Oversaw daily business operations
- Managed budgets to ensure financial stability and resource allocation
- Tracked cash flow and expenses to maintain fiscal oversight
- Established internal guidelines and procedures
- Report progress to business owners
- Hire, train and coach employees
- Managed employee scheduling and payroll processing
- Resolve internal staff conflicts
- Conducted performance reviews to support employee development and align with business goals
Store Manager
Up in smoke vape shop
02.2020 - 07.2021
- Recruited, trained, and mentored employees, fostering high-quality customer service and a positive store environment
- Monitored inventory stock levels to ensure product availability and meet customer demand
- Executed daily opening and closing procedures for the store
- Maintained store cleanliness through consistent organization and cleaning of merchandise displays to enhance customer experience
- Ordering merchandise
Sales Associate
Smokey mountain
10.2019 - 10.2020
- Guided customers in selecting vape devices, coils, water pipes, and tobacco products to meet their needs.
- Operated register, ensuring accurate transactions and customer satisfaction.
- Stocked and organized products on shelves to maintain store presentation.
Fraud Analyst
Citi Bank
08.2014 - 07.2018
- As a fraud analyst you monitor real time queues and identify high risk transactions.
- Monitored customer transactions for signs of fraud to identify and prevent fraudulent activity.
- Identify fraudulent transactions and cancel them from further processing.
- Analyze accounts and transaction patterns to identify existing fraud trends.
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
- Resolved queued transactions within the service level agreements to reduce potential revenue losses.
- Validated information by interacting with banks and customers, confirming or cancelling authorizations.
Assistant Manager
Uhaul
06.2012 - 01.2015
- Daily duties include inbound and outbound collection calls, sale calls, and accounts updates in regards to customers' account.
- Daily duties include inbound and outbound collection calls, sale calls, and account updates in regards to customers' account.
- Train new employees, update on policies and procedures, and provide final inspections on work produced by employees.
- Collaborated with manager for regular updates and follow-ups to maintain operational alignment.
Housekeeper
A&E Cleaning
08.2010 - 10.2011
- Performed housekeeping for apartment complex, business offices, and local private homes, ensuring clean and welcoming environments.
- Performed dusting, vacuuming, mopping, and sweeping.
- Cleaned and sanitized various surfaces using industry-approved cleaning products.
- Organized and maintained cleaning supplies in designated storage areas.
- Performed deep cleaning tasks in residential and commercial spaces as scheduled.
Education
Associate of Science -
Concorde Career Institute
01.2009 - 01.2010
H.S. Diploma -
Edward H. White High School
Skills
- Financial Management
- Budget Management
- Payroll
- Inventory Control
- Microsoft Excel
- Data Entry
- Word Processing
- Document Management
- Digital Communication
- Appointment Scheduling
- Record Keeping
- Outlook
- PowerPoint
- Typing Efficiency
- Multi-tasking
- Organization
- Attention to detail
- Teamwork
- Communication skills
- Independent work
Certification
- OSHA Training
- CPR & First Aid
- HIPPA and HIV/AIDS
Timeline
General Manager
Smokey mountain
07.2021 - Current
Store Manager
Up in smoke vape shop
02.2020 - 07.2021
Sales Associate
Smokey mountain
10.2019 - 10.2020
Fraud Analyst
Citi Bank
08.2014 - 07.2018
Assistant Manager
Uhaul
06.2012 - 01.2015
Housekeeper
A&E Cleaning
08.2010 - 10.2011
Associate of Science -
Concorde Career Institute
01.2009 - 01.2010
H.S. Diploma -
Edward H. White High School