Delilah Collier
Converse,TX
Summary
Experienced leader with 18 years in team management and providing top-notch customer service. Proficient in client communication, order processing, and record-keeping. Demonstrated success in operations oversight and maintaining smooth workflow in high-pressure settings.
Overview
12
12
years of professional experience
Work History
Business Office Manager
River Hills Health And Rehabilitation
09.2023 - Current
- Maintains administrative tasks set by the company.
- All admission paper work at arrival to facility.
- Working to achieve financial goals by collections due and collecting payment in a timely manner.
- Medicaid Billing
- Hospice Billing
- Medicare Billing
- Assisting families with any concerns regarding payment
- Responsibility and security of resident trust fund
- Communicating clearly verbally and written with staff and families.
- Helping families with the Medicaid process working hand and hand with out source worker maintaining communication and partnership.
- Maintain confidentiality with financial and personal information/records.
- Answer phone calls transfer to appropriate departments
Replenishment Lead Manager
Kerrville State Hospital (Supply Services)
05.2023 - 09.2023
- Assist in procuring all supplies needed to operate nineteen warehouses in support of State Hospitals and State Supported Living Centers.
- Reacts to emergent needs by fulfillment including contracting and emergency purchase.
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Monitor and perform procurement and contract management activities adhering to regulations, best value criteria, standardization and best practices; of negotiating contracts
- Develops administrative and technical policies and procedures.
- Develops training materials.
- Prepares, edits, and distributes purchasing and inventory correspondence, reports, studies, forms, and documents. Compiles complex data for databases such as SCOR and MIMS, summaries or reports.
SALES FLOOR Manager
Lowes Home Improvement
03.2020 - 05.2023
- Assisted with training, development and mentoring of sales employees.
- Maintained high level of security and safety awareness within store to protect personnel, customers and merchandise.
- Facilitated store opening and closing procedures by securing valuables, arming and disarming alarm system and.
- Coached employees on sales techniques and best practices, improving upselling 40%.
- Led and enabled team of 6 representatives in driving sales and revenue opportunities during lean spending periods.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
- Communicated sales goals and key performance indicators to employees.
- Answered questions about current promotions and resolved issues according to store policies.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise.
ECOMMERCE MANAGER
Walmart
01.2014 - 02.2020
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Contributed to development, planning and completion of project initiatives.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Satisfied customers with quick, accurate service under tight deadlines.
- Teaching and coaching of all staff.
- Planned promotional events to boost company sales.
- Scheduled staff to meet company needs.
Education
High School Diploma - undefined
Judson High school
San AntonioSkills
- Sales promotions
- Data entry
- Documentation and record-keeping
- Microsoft Office Suite
- Merchandising
- Excel
- Leadership development
- Outlook
- Team management
- Teams
- CAAPS
- PCC
- Communication skills
- Integrity
- Organization and prioritization skills
- Accuracy and attention to detail
References
Kayla Flores - River Hills related reference (830) 928-7854
Freddy Sapien-Lowe’s related reference
(979) 255-0309
Timeline
Business Office Manager
River Hills Health And Rehabilitation
09.2023 - Current
Replenishment Lead Manager
Kerrville State Hospital (Supply Services)
05.2023 - 09.2023
SALES FLOOR Manager
Lowes Home Improvement
03.2020 - 05.2023
ECOMMERCE MANAGER
Walmart
01.2014 - 02.2020
High School Diploma - undefined
Judson High school