Darlene Mason
Unadilla,NE
Summary
Reliable employee seeking work from home customer service position. Offering excellent communication skills and good judgment. Brings 10+ years of valuable expertise to forward company objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level work from home position.
Ready to help team achieve company goals. Attentive to detail with experience in coordinating projects, programs and improvements. Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure, and policy improvement initiatives.
Accomplished in optimizing productivity and quality of service. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
5
5
years of professional experience
Work History
Business Office Manager
Triple Crown Paving LLC
Somerset, Kentucky
09.2018 - 12.2020
- Maximized cash flow through optimal billing and collection processes.
- Utilized company's accounting systems to review reports and prepare assessments.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Completed bi-weekly payroll for 5 employees.
- Optimized organizational systems for payment collections, deposits and recordkeeping.
- Performed billing, collection and reporting functions
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to owner/operator.
AVON Representative
Avon Cosmetics
Lincoln, NE
05.2016 - 04.2018
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Provided basic technical support resolving issues for clients on variety of company products.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Exceeded established sales goals and increased client retention.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Designated as team lead at conventions to promote products and company branding.
- Coordinated trade shows and created marketing collateral to reach greater potential customers.
Portrait Studio Manager
Sears Portrait Studio
Grand Island, NE
06.2015 - 04.2016
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff of 3 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained store equipment, printers and fax machines.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Maintained financial accuracy when handling over revenue each day.
- Encouraged departmental employees to present positive, exemplary image to customers.
Education
GED -
Southeast Community College
Beatrice, NE08.2002
Skills
- Documentation and control
- Account Reconciliation
- Credit and collections
- Financial Management
- Business growth and retention
- Records management
- Sales expertise
- Product promotions
- Lead prospecting
- Customer Relations
- Self-Motivated
- Attention to Detail
- Active Listening
- Problem-Solving
Languages
English
Timeline
Business Office Manager
Triple Crown Paving LLC
09.2018 - 12.2020
AVON Representative
Avon Cosmetics
05.2016 - 04.2018
Portrait Studio Manager
Sears Portrait Studio
06.2015 - 04.2016
GED -
Southeast Community College