Delilah Fernandez
Natalia,TX
Summary
Dynamic Escrow Officer at Alamo Title Company with expertise in closing document preparation and real estate transactions. Proven track record of enhancing client relationships through exceptional customer service and collaboration, resulting in increased referrals. Reliable multitasker committed to minimizing errors and expediting closing processes for seamless property sales.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Escrow Officer
Alamo Title Company
10.2018 - Current
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
Administrative Assistant
Acme Brick Tile & Stone
2008 - 2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Americas High School
El Paso, TXSkills
- Closing document preparation
- Title document review
- Real estate transactions
- Real estate closing processes
- Notary public certification
- Loan document packages
- Multi-tasking capacity
- Teamwork and collaboration
- Customer service
- Multitasking
- Reliability
Certification
Licensed
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Escrow Officer
Alamo Title Company
10.2018 - Current
Administrative Assistant
Acme Brick Tile & Stone
2008 - 2013
High School Diploma -
Americas High School
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