Delilah Fletcher

• Supported store operations by maintaining clean and organized atmosphere.

Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
• Monitored cabin during flights and responded to passenger inquiries or issues.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Welcomed passengers aboard and provided overview of safety procedures.
• Collaborated with flight crew to maximize smooth and safe flights.
• Answered passenger questions and provided solutions to issues arising during flights.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Supported passengers with special needs and provided assistance to wheelchair passengers.
• Resolved passenger conflicts and medical emergencies during flights.
• Offered personalized assistance to children, elderly and passengers with special needs.

• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to build rapport and loyalty.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Informed customers of promotions to increase sales productivity and volume.
• Prepared merchandise for sales floor by pricing or tagging.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services
• Built relationships with customers and community to promote long term business growth
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads
• Contributed to team objectives in fast-paced environment