Summary
Overview
Work History
Skills
Timeline
Generic

Delilah Frelot

San Leandro,CA

Summary

Highly-motivated and committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. A strong desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Great multitasker and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Personal Family Assistant

Silva-Rodrigues Family
Fremont, CA
09.2007 - Current
  • Managed financial accounts by paying bills on time or investing funds appropriately according to instructions given by the family member.
  • Organized social gatherings such as dinner parties or holiday celebrations.
  • Organized travel arrangements, including flights, hotels, car rentals, and transportation to and from airports.

BSN Administrative Assistant/ Registrar (HUB)

Unitek College
Fremont, CA
11.2020 - 10.2023
  • Coordinated and supported healthcare planning and development activities, created and updated reports, maintained student files and database records, processed new student enrollment agreements
  • Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
  • Resolved student inquiries related to registration and enrollment issues.
  • Reviewed documentation prior to entry into the system for accuracy.
  • Collected, evaluated and stored documents securely in permanent records.
  • Prepared documents for registration, enrollment, and graduation processes.
  • Provided guidance to staff on day-to-day operations related to registrar functions.
  • Collaborated with other departments to facilitate efficient transfer of information between systems and platforms.
  • Managed student records and ensured accuracy of data.
  • Facilitated communication between faculty members, advisors, deans, administrators and students.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Processed applications for admission and maintained accurate records.
  • Assisted with the development of new student orientation programs.
  • Provided support to students regarding academic requirements and procedures.
  • Created detailed records of class schedules, grades, transcripts.
  • Ordered and restocked supplies in line with budget limits and office needs.

Events Coordinator/ HR Assistant

United Ambulance
Hayward, CA
10.2019 - 08.2020
  • Performed administrative tasks related to onboarding, facilitated general clerical duties, planned events, assisted with compliance
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Organized team events to promote a positive work environment.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Planned and managed operations to achieve objectives within budgets.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Conducted interviews with potential candidates for open positions within the organization.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Interpreted and explained work procedures and policies to brief staff.
  • Organized and maintained personnel records including new hire paperwork and changes to employment status.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
  • Processed onboarding paperwork for new hires and rehires.
  • Handled sensitive and confidential employee information with complete discretion.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.

Customer Service Representative

Loop for Google
Mountain View, CA
10.2015 - 10.2019
  • Directed customer service dispatching, scheduled shuttles, maintained customer relations, dispatched via phone and radio
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Dispatcher

Bauer's Intelligent Transportation
San Francisco, CA
02.2017 - 10.2018
  • Assigned drivers to routes, monitored drivers and routes, answered phone calls and emails, assisted with events and customer inquiries
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Updated records of driver locations, delays, and cancellations.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reported delays, accidents or other traffic and transportation situations.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Supervised driver dispatching, route planning and vehicle tracking for over 60 plus drivers.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Managed daily delivery and work schedules to maximize coverage.
  • Received and dispatched calls for emergency services.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Ensured compliance with safety regulations and company policies.
  • Participated in team meetings discussing changes in procedures or processes.
  • Verified driver credentials prior to assigning them a route or task.
  • Tracked changes in computer system to keep records current and accurate.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Prepared weekly performance reviews for drivers based on their adherence to company standards.
  • Prepared daily work and run schedules.

Scheduling Dispatcher

First Transit
Antioch, CA
12.2010 - 05.2014
  • Scheduled in-home services, assisted clients with service packages, trained new employees, answered calls for scheduling and booking appointments
  • Assigned drivers to appropriate routes based on customer needs.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Updated records of driver locations, delays, and cancellations.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Supervised driver dispatching, route planning and vehicle tracking for over 40 plus drivers.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Documented services performed, operations information, and dispatch details in system.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Received or prepared work orders.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Prepared daily work and run schedules.

Skills

  • Organizational Abilities
  • Meal Preparation
  • Travel Arrangements
  • Scheduling Coordination
  • Technology-Savvy
  • Errand Running
  • Safety Awareness
  • Housekeeping
  • Appointment Scheduling
  • Schedule Management
  • Problem-Solving Abilities
  • Goal Setting
  • Relationship Building
  • Team Collaboration
  • Critical Thinking
  • Attention to Detail
  • Team Building
  • Multitasking

Timeline

BSN Administrative Assistant/ Registrar (HUB)

Unitek College
11.2020 - 10.2023

Events Coordinator/ HR Assistant

United Ambulance
10.2019 - 08.2020

Dispatcher

Bauer's Intelligent Transportation
02.2017 - 10.2018

Customer Service Representative

Loop for Google
10.2015 - 10.2019

Scheduling Dispatcher

First Transit
12.2010 - 05.2014

Personal Family Assistant

Silva-Rodrigues Family
09.2007 - Current

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Delilah Frelot