Delilah Gonzales
San Antonio,TX
Summary
Compassionate Patient Care Associate with extensive experience at Westover Hills Baptist Hospital, skilled in vital signs monitoring and relationship building. Enhanced patient satisfaction through attentive care and effective communication, while maintaining HIPAA compliance. Proven ability to support care plans and foster trust with patients and families, ensuring optimal treatment outcomes.
Energetic and compassionate individual with natural ability to connect with patients and provide exceptional care. Possesses foundational understanding of patient care principles and adept at performing essential clinical tasks. Committed to improving patient well-being and ensuring positive healthcare experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Associate
Westover Hills Baptist Hospital
3011 W Loop 1604 N Acc Rd, San Antonio, TX 78251
06.2025 - Current
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Improved patient mobility by assisting with transfers, ambulation, and range-of-motion exercises under the guidance of physical therapists.
- Assisted with patient transfers and ambulation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Maintained clean, safe, and well-organized patient environment.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
- Increased staff efficiency by training new Patient Care Associates on best practices, policies, and procedures within the unit.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Expedited response times to critical situations by swiftly recognizing changes in patient conditions and alerting appropriate medical personnel when necessary.
Sandiwch Artist Team Lead
SUBWAY®Restaurants
7239 SW Loop 410
11.2022 - 08.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Nursing Home Volunteer
Blue Skies Of Texas East And West
10.2023 - 05.2024
- Contributed to a positive atmosphere within the nursing home by consistently demonstrating kindness, empathy, and respect towards both residents and staff members.
- Enhanced resident well-being by providing compassionate companionship and engaging in meaningful conversations.
- Provided support and companionship to patients in need of assistance.
- Supported the planning and execution of recreational activities to boost resident morale and social engagement.
- Offered assistance during meal times, ensuring residents were comfortable and received appropriate nutrition based on their individual dietary needs.
- Assisted with ADLs
Education
High School Diploma -
John Jay High School
7611 Marbach Rd, San Antonio, TX 7822706-2025
Skills
- Care plan management
- Database coordination
- Daily living support
- Multitasking
- Patient care
- Basic life support
- Vital signs monitoring
- First aid and safety
- Direct patient care
- Organizational skills
- HIPAA compliance
- Verbal and written communication
- Relationship building
- Phlebotomy techniques
- Client documentation
- Patient transport
- Chart updating
- CPR certification
Certification
- Certified Clinical Medical Assistant (CCMA) Through NHA
Languages
English
Full Professional
Timeline
Patient Care Associate
Westover Hills Baptist Hospital
06.2025 - Current
Nursing Home Volunteer
Blue Skies Of Texas East And West
10.2023 - 05.2024
Sandiwch Artist Team Lead
SUBWAY®Restaurants
11.2022 - 08.2025
High School Diploma -
John Jay High School