Delilah Harris
Chicago,IL
Summary
Focused and energetic customer service professional, eager to obtain a position that makes full use of my expertise in building customer relations. Experienced in defining and analyzing customer requests to resolve issues accurately and quickly. A confident and effective communicator who receives excellent feedback.
Security professional with experience ensuring safety and security of residential properties. Known for quick response times and effective incident management. Highly collaborative team player adaptable to changing needs, with strong observational skills and reliability.
Overview
7
7
years of professional experience
Work History
Residential Security Officer
American Security Products
Chicago, IL
06.2021 - 02.2024
- Ensured timely response to emergency situations by coordinating with first responders and following established protocols.
- Implemented effective conflict resolution strategies to address disputes or disagreements among residents in a timely manner.
- Assisted in reviewing existing security measures regularly, making recommendations for improvements based on evolving needs.
- Supported the successful implementation of new security technologies, streamlining processes for a safer community.
- Reduced incidents of trespassing by maintaining strict access control procedures for residents and visitors.
Guest Service Representative
Gottlieb Hospital
Melrose Park, IL
04.2019 - 05.2022
- Greet all customers
- Answer incoming calls
- Assist patients with paperwork
- Assist guest with check-in and check-out processes
- Patient scheduling
- Insurance verification for services
Cashier
Jewel Osco
Chicago, IL
12.2018 - 04.2019
- Greet all customers
- Reviewed price sheets to note price changes and sale items
- Balanced cash drawer at the beginning and end of each shift
- Resolved customer conflicts and referred to management as needed
- Bagged all customer purchases
- Training employees and providing performance feedback
Housekeeper
Decatur Conference Center & Hotel
Decatur, IL
08.2017 - 03.2018
- Responsible for providing excellence and safe guest service.
- Check emergency equipment.
- Cleaning: Vacuuming, sweeping, dusting, mopping, cleaning windows, and emptying trash cans
- Making beds: Changing linens and arranging towels
- Organizing: Tidying personal items, drawers, closets, and storage spaces
- Laundry: Washing, drying, ironing, folding, and putting away laundry
Education
Diploma - General Studies
Austin Community Academy
Chicago, IL06.2005
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- CCTV surveillance
- Vehicle inspections
- Physical fitness
- Incident reporting
- Security protocols
Timeline
Residential Security Officer
American Security Products
06.2021 - 02.2024
Guest Service Representative
Gottlieb Hospital
04.2019 - 05.2022
Cashier
Jewel Osco
12.2018 - 04.2019
Housekeeper
Decatur Conference Center & Hotel
08.2017 - 03.2018
Diploma - General Studies
Austin Community Academy