Delilah Herenandez
Brenham
Summary
Dynamic Development Manager with a proven track record at Citadel Christian School, excelling in complaint resolution and multi-task management. Successfully increased brand awareness through innovative marketing strategies and optimized organizational systems, enhancing operational efficiency. Known for fostering strong client relationships and delivering exceptional service in fast-paced environments.
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll.
Overview
14
14
years of professional experience
Work History
Development Manager/Business Manager
Citadel Christian School
06.2023 - 11.2026
- Communicated with donors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives.
- Increased brand awareness through creation of innovative print and social media.
- Managed company social media pages and increased social media presence, monitoring user engagement.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Performed effectively in self-directed work environment, managing day-to-day operations.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Customer Service Representative
Throne.com
12.2025 - 03.2026
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Calculated correct order, updated accounts, and tracking for orders.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from customers.
Business Manager
Adult and Teen Challenge
07.2017 - 06.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Resolved financial discrepancies and billing issues with timely attention.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Host/Community Outreach Coordinator
Partners In Building
02.2021 - 03.2023
- Promptly responded to inquiries and requests from prospective customers.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Connected individuals with available and relevant resources.
- Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.
- Developed presentations for public events, community groups and school assemblies.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
AE Board of Realtors
South Central Board of Realtors
03.2018 - 01.2020
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new members and securing paperwork completion.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Scheduled office meetings and client appointments for staff teams.
Office Manager
Texas Heritage Real Estate
01.2013 - 04.2017
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Brenham High School
Brenham Skills
- Account updating
- Scheduling
- Complaint resolution
- Opening and closing accounts
- Retail store support
- Order processing
- Clerical support
- Money handling
- Inbound and outbound calling
- Paperwork processing
- Multi-task management
- Time management
- Data collection
- Email management
- Executive management support
Timeline
Customer Service Representative
Throne.com
12.2025 - 03.2026
Development Manager/Business Manager
Citadel Christian School
06.2023 - 11.2026
Host/Community Outreach Coordinator
Partners In Building
02.2021 - 03.2023
AE Board of Realtors
South Central Board of Realtors
03.2018 - 01.2020
Business Manager
Adult and Teen Challenge
07.2017 - 06.2023
Office Manager
Texas Heritage Real Estate
01.2013 - 04.2017
High School Diploma -
Brenham High School