Delilah Jamison
Virginia Beach,VA
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Insurance Agent
GEICO
03.2011 - 02.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
Ticket Agent
Spirit of Norfolk
02.2011 - 11.2016
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Bartender
Norfolk Airport Services
04.2007 - 01.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Crew Member Supervisor
Captain D's Seafood
03.1995 - 04.2007
- Achieved project deadlines by effectively prioritizing tasks and monitoring crew progress.
- Managed inventory levels efficiently by conducting routine stock assessments; ordered supplies as needed based on anticipated demand to mitigate the risk of shortages.
- Reduced employee turnover by fostering a supportive and inclusive team culture, providing regular feedback, and addressing concerns promptly.
- Played an integral role in achieving revenue targets through effective oversight of daily operations and sales efforts within the department store cafe area.
Education
Associate of Science - Medical Assisting
Tidewater Tech
Norfolk, VA05.2005
Skills
- Quotes and sales
- POS Systems
- Payment Processing
- Policy Knowledge
- Auto insurance
- Data Entry
- Critical Thinking
- Call Center Customer Service
- Workplace Safety
- Alcohol awareness
- Sanitation Standards
- Professionalism and Ethics
Accomplishments
- Supervised team
- Achieved and completing task with accuracy and efficiency.
Certification
- Licensed in Auto insurance for multiple states
Timeline
Insurance Agent
GEICO
03.2011 - 02.2024
Ticket Agent
Spirit of Norfolk
02.2011 - 11.2016
Bartender
Norfolk Airport Services
04.2007 - 01.2011
Crew Member Supervisor
Captain D's Seafood
03.1995 - 04.2007
Associate of Science - Medical Assisting
Tidewater Tech