Delilah Lilly

• Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
• Reviewing orders before and after delivery to ensure that orders are complete, charges are correct, and customers are satisfied.
• Operated refrigerated vehicles safely in highly congested areas with no traffic violations.
• Developed strong relationships with clients through dependable service that ensured repeat business.
• Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
• Obtained signatures for delivery documents and packages.
• Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
• Assisted with loading and unloading shipments from vehicles to reduce risk of damage during transit process.

• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
• Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Streamlined inventory management by organizing stock and maintaining accurate records of available products.
• Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
• Collaborated with optometry staff to reach individual and team goals.

Store Manager Duties

• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Delivery Driver

• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Verified accuracy of all deliveries against order forms.
• Expedited deliveries to meet customer deadlines and requirements.
• Inspected load security and checked for damages.

• Responsible for correcting/updating information on individual government assistance cases for residents in Rhode Island.
• Entered numerical data into data bases with speed and accuracy using 10-key pad.
• Collated and organized data entry documents into filing systems for easy access.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.