Delilah Naranjo
Coachella,CA
Summary
Upbeat, friendly, reliable and compassionate First Generation Latina college graduate committed to inspiring community service. Seeking a full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled at providing guidance, support and assistance. Looking forward to being able to apply my knowledge, training and life experiences to help others.
Overview
9
9
years of professional experience
Work History
Integrated Behavioral Health Case Manager
Innercare
08.2022 - Current
- Assess patients to determine nature of patient's physical and psychological impairment, living arrangements, financial status and employment potential, connecting them and their families to appropriate resources.
- Establish positive rapport with clients by meeting each patient where they are at to foster trust and promote engagement in their treatment process.
- Provides within their scope of practice appropriated crises interventions to patient and family members, assess immediate needs and provide appropriate support and resources.
- Provide within my scope of practice evidence-based interventions to improve patient's functioning skills, activities of daily living and leisure skills.
- Display sensitivity to cultural and linguistic needs of patients and their families.
- Attends and participates in internal and external ongoing professional development opportunities and meetings to stay current on best practices in behavioral health case management.
- Prepares reports, correspondences and maintains up-to-date and accurate documentation in patient's EHR of visits, observed behaviors, referral forms, interventions and other tasks requested by licensed health providers.
- Maintain strict confidentiality in accordance with HIPAA guidelines, ensuring client privacy and fostering trust throughout the process.
- Serves as a mandated Child Protective Services (CPS) and Adult/Elder Abuse reporter
Medical Assistant
Valley Urologic Medical Group
04.2022 - 08.2022
- Directed patients to exam rooms and facilitated seamless patient care with thorough and accurate documentation of the patient's medical history, medication information, symptoms, allergies and vital signs.
- Prepared the patient and exam room for procedures and assisted physicians with procedures such as Cystoscopies, Vasectomies, Prostate biopsies, etc.
- Prepared and performed clinical procedures as directed by the physician such as BCG Intra-vesical therapy for bladder cancer, Percutaneous Tibial Neuromodulation (PTNM), Eligrard injections, Testosterone injections, Urethral Catheter insertions/removals, SPT catheter insertion/removals, and Post-Void Residual Volume (PVR) bladder ultrasounds.
- Answered patient questions and provided education about medications, treatments and general health information.
- Translated instructions from the physician to the patient or authorized person and translated patient's concerns to the physician.
- Built strong relationships with patients by providing compassionate care, promptly addressing their needing during visits and through effective communication skills
Sanitized, restocked, and organized exam rooms and medical equipment to main a clean, organized and safe environment.
Enhanced Care Management Case Manager
Partners In Care Foundation
07.2021 - 04.2022
- Conducted Health Risk Assessments (HRA) with members including identifying members' Primary Health Concern (PHC) and other needs on a regular basis
- Created Health Action Plans (HAP) with each member and regularly updated it according to members' ongoing needs and service utilization.
- Assisted member in navigating housing, legal services and public benefits to gain access to valuable resources.
- Advocated for member's rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to members, increase support networks and promote overall well being.
- Established positive rapport and maintained regular phone and in person contact (member's home, doctor's office, hospital, shelter, etc.).
- Achieved positive client outcomes by developing and implementing personalized comprehensive case management plans.
- Maintained detailed documentation of client progress, facilitating seamless transitions between providers when necessary and ensuring compliance with regulations.
- Demonstrated cultural competency by working effectively with members from diverse backgrounds and adapting to meet their unique needs.
- Maintained strict confidentiality in accordance with HIPAA guidelines
- Attended training, meetings and weekly supervision to maintain professional competence and ethical standards
- Consulted with other staff members and supervisor regarding treatment plans.
Medical Assistant
Westside Pediatrics
12.2020 - 04.2021
- Directed patients and parents to exams rooms, obtained vital signs, such as weight, height, head circumference and growth percentile
- Took health history on each patient including reasons for visit, previous surgeries, family hx, allergies, and medications
- Executed clinical procedures and performed routine patient care under the direction of physicians such as EKGs, urinalysis, vision and hearing tests, immunizations, hemoglobin, and performed nasal/mouth swabs for Covid-19, strep and flu
- Cleaned exam rooms, instruments, and equipment between patient visits to maintain a clean, organized and safe environment.
- Returned parents' calls as needed, scheduled appointments, verified insurance coverage, refilled
medications and completed appropriate forms including but not limited to physical forms, FMLA, ADHD paperwork, school vaccination records and disability paperwork. - Distributed literature as needed for patient education as requested by physician
- Helped calm children who were anxious or nervous during exams
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained strict confidentiality in accordance with HIPAA guidelines
Medical Assistant
UrgentMed Urgent Care
07.2020 - 12.2020
- Checked in/checked out patients
- Verified eligibility and insurance information
- Created patient charts and ensured all forms and consents were completed by the patient.
- Directed patients to exam rooms and obtained patient medical history, medication information, symptoms, allergies and vital signs and prepared for physician examination.
- Executed clinical procedures under the direction of physicians such as EKGs, urinalysis, blood draws, administer injections and medication, perform nasal/mouth swabs for Covid-19, strep, and flu
- Prepared patients and exam room for procedures and assisted physicians with the procedures.
- Maintained medical supplies inventory and equipped exam rooms with appropriate supplies
- Assisted with discharge & instruction provision to patients
Pharmacy Technician
CVS Health
10.2018 - 07.2020
- Assisted pharmacists by filling prescriptions for customers and responding to patient's non-medical questions and referred them to pharmacists regarding medical questions.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining clean and organized work environment, ensuring compliance with safety regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Prepared and processed medical insurance claim forms and records
Physiology Reader/Grader
UCLA Department Of Integrative Bio And Physiology
09.2019 - 04.2020
- Graded class assignments based on a checklist of quality standards.
- Improved student performance by providing constructive feedback on assignments and tests.
- Managed deadlines effectively, ensuring timely completion of all required tasks while maintaining high-quality standards throughout the evaluation process.
- Collaborated with other graders to ensure a fair and balanced assessment of all students' efforts.
- Contributed to a positive learning environment by upholding academic integrity standards and addressing misconduct promptly.
- Proctored midterm and final examinations
Cashier
Ross Dress For Less
10.2017 - 04.2018
Dinning Hall Worker
UCLA Rendezvous
09.2016 - 09.2017
ASES Student Worker
Palm View Elementary ASES Program
10.2015 - 04.2016
Education
Bachelor of Arts - Chicano(a) Studies
University of California - Los Angeles
Los Angeles, CA09.2020
High School Diploma -
Coachella Valley High School
Thermal, CA06.2016
Additional Information
CPR / AED / First-Aid
Adult Mental Health First Aid
Youth Mental Health First Aid
Applied Suicide Intervention Skills Training (ASSIST)
Community Emerge Response Team Basic Training (CERT)
Building Resiliency & Understanding Trauma by RUHS-BH prevention and early intervention
Self-Care & Wellness by RUHS-BH prevention and early intervention
Know the signs by RUHS-BH prevention and early intervention
CSUSB field instructor training
Timeline
Integrated Behavioral Health Case Manager
Innercare
08.2022 - Current
Medical Assistant
Valley Urologic Medical Group
04.2022 - 08.2022
Enhanced Care Management Case Manager
Partners In Care Foundation
07.2021 - 04.2022
Medical Assistant
Westside Pediatrics
12.2020 - 04.2021
Medical Assistant
UrgentMed Urgent Care
07.2020 - 12.2020
Physiology Reader/Grader
UCLA Department Of Integrative Bio And Physiology
09.2019 - 04.2020
Pharmacy Technician
CVS Health
10.2018 - 07.2020
Cashier
Ross Dress For Less
10.2017 - 04.2018
Dinning Hall Worker
UCLA Rendezvous
09.2016 - 09.2017
ASES Student Worker
Palm View Elementary ASES Program
10.2015 - 04.2016
Bachelor of Arts - Chicano(a) Studies
University of California - Los Angeles
High School Diploma -
Coachella Valley High School