Delilah Santana
Gary,IN
Summary
Proven leader and efficient communicator, adept at training and mentoring teams for enhanced performance at Pilot Travel Centers. Fluent in Spanish, excels in customer assistance and POS operations, significantly improving customer satisfaction. Demonstrates dependability and a positive attitude, ensuring seamless service delivery and operational excellence. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
TC Lead Cashier
Pilot Travel Centers
01.2020 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
Server/Food Preparation Worker
Da Portable Rican
09.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Relocation
05.2011 - 09.2017
Recovering from breast cancer
Education
High School Diploma -
Maumee High School
Maumee, OH06.1993
Skills
- Training and coaching
- Training and mentoring
- Customer Assistance
- Point of sale operation
- Dependability
- Positive Attitude
- Fluent Spanish
Certification
serve safe 5 year
Timeline
TC Lead Cashier
Pilot Travel Centers
01.2020 - Current
Server/Food Preparation Worker
Da Portable Rican
09.2017 - Current
Relocation
05.2011 - 09.2017
High School Diploma -
Maumee High School