Delilia Sosa
San Antonio,Texas
Overview
2
2
years of professional experience
1
1
Certification
Work History
Life Agent
Primerica
San Antonio, TX
07.2023 - 12.2023
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Provided coverage option information to assist clients in protecting assets.
- Increased sales of life insurance products through tactical customer outreach.
- Marketed life insurance products to increase customer bases and revenue.
Customer Service Representative
Conduent Services
San Antonio, TX
11.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Business And Accounting
American Advanced Technicians Institute
San Antonio, TX07.2023
High School Diploma -
-mc Arthur
San Antonio, TX02.2019
Skills
- Analytical skills
- Goal setting
- Critical thinking
- Sales expertise
Certification
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
cpr certified
got certidfied for my cpr in 2021 with kids and adults
Timeline
Life Agent
Primerica
07.2023 - 12.2023
Customer Service Representative
Conduent Services
11.2021 - 01.2023
Associate of Science - Business And Accounting
American Advanced Technicians Institute
High School Diploma -
-mc Arthur