Usir Mcclellan
Summary
Dynamic and results-driven professional with a strong background in customer service, communication, attention to detail, and problem-solving. Seeking a challenging position where I can leverage my expertise to contribute to organizational success by ensuring unparalleled client satisfaction and operational excellence.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Life Agent
Transamerica Agency Network
01.2022 - Current
- Provided comprehensive insurance advice to clients, resulting in a 25% increase in policy sales within the first year..
- Successfully converted leads at a rate of 25%, resulting in consistent growth in client base.
- Achieved an 87% client retention rate by providing proactive support and addressing client concer
Payroll Specialist
Paychex
03.2023 - 04.2024
- Managed end-to-end payroll processing, ensuring accuracy and compliance with regulatory requirements.
- Achieved a payroll accuracy rate of 99.5% through meticulous attention to detail and thorough validation processes
- chieved an average resolution time of 15 minutes for payroll-related inquiries, exceeding company benchmark
Senior Customer Care Representative
Transamerica
03.2016 - 11.2021
- Delivered exceptional customer service to policyholders, resolving complex inquiries and issues related to life insurance products.
Claims Specialist
Universal Health Care
03.2007 - 01.2013
- Investigated, evaluated, and settled insurance claims, ensuring fair and timely resolution.
Education
High School Diploma -
Northeast High School
Saint Petersburg, FLNo Degree - Buisness Adminstration
University of South Florida
Tampa, FL 03.2008 - 03.2010
Skills
Customer Service
Communication Skills
Attention to Detail
Problem-Solving
Time Management
Compliance Management
Problem-Solving
Additional Information
Thank you for considering my application. I am excited about the opportunity to contribute to success and look forward to discussing how my skills and experience align with the needs of the role.
Timeline
Payroll Specialist
Paychex
03.2023 - 04.2024
Life Agent
Transamerica Agency Network
01.2022 - Current
Senior Customer Care Representative
Transamerica
03.2016 - 11.2021
No Degree - Buisness Adminstration
University of South Florida
03.2008 - 03.2010
Claims Specialist
Universal Health Care
03.2007 - 01.2013
High School Diploma -
Northeast High School