Delina George
Rowlett,TX
Summary
Proactive and bilingual Human Resources Administrator with expertise in managing employee benefits for small to medium companies. Skilled in negotiating deals with group insurance providers and advocating employees' rights. Human Resources Administrator with well-established knowledge in workers' compensation and federal regulations. Seeking to bring further success to company in tech industry.
Overview
3
3
years of professional experience
Work History
Human Resources Administrator
J.p. Morgan & Company
Dallas, TX
12.2021 - 11.2023
- Answered employee questions regarding health benefits and 401k options.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Regularly updated HR databases to reflect employee information, changes in benefits, and other details.
- Completed reports and employment forms.
- Organized company events such as team building activities or holiday parties.
Customer Relations Manager
State Farm
Plano, TX
02.2023 - 10.2023
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Analyzed customer feedback data to identify areas for improvement in products or services.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Proposed or approved modifications to project plans.
Administrative Assistant
Baylor Scott & White
Garland, TX
03.2021 - 01.2023
- Directed customer communication to appropriate department personnel.
- Maintained accurate department and customer records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Education
Biochemistry
University of North Texas
Denton, TX12-2023
Skills
- Employment Record Verification
- Payroll Coordination
- Policy and Procedure Development
- Employee Relations
- Skilled in Microsoft, Excel, Word
- Fluent in Tigrinya
Accomplishments
- Dean's list, Spring 2023-Fall 2023
- Enzyme lab Project Grant, Spring 2022
- Employee of the Year, 2023
Timeline
Customer Relations Manager
State Farm
02.2023 - 10.2023
Human Resources Administrator
J.p. Morgan & Company
12.2021 - 11.2023
Administrative Assistant
Baylor Scott & White
03.2021 - 01.2023
Biochemistry
University of North Texas
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