Delina Wilkerson
Oceanside,CA
Summary
Motivated and dedicated professional with experience in Human Resources, retail operations, customer service, and hospitality. Proven ability to build positive relationships, train and onboard employees, manage multiple priorities, and deliver exceptional customer experiences in fast-paced environments. Strong communication, organizational, and problem-solving skills supported by a Bachelor of Science in Public Health and a minor in Nutrition. Experienced in recruiting support, employee engagement, inventory management, and team development.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Human Resources Expert / Beauty Consultant / Retail Associate
Target
05.2021 - Current
- Human Resources Expert
- Support recruiting and hiring efforts, including interview scheduling, candidate communication, and onboarding activities.
- Maintain confidential employee records and personnel documentation.
- Coordinate training completion and compliance requirements through Workday.
- Assist team members with questions regarding scheduling, policies, benefits, and workplace resources.
- Support employee engagement initiatives, recognition programs, and store events.
- Handle sensitive information with professionalism and confidentiality.
- Beauty Consultant / Retail Associate
- Delivered personalized beauty recommendations and maintained strong product knowledge in cosmetics, skincare, and fragrances.
- Ensured clear, organized, and well-stocked beauty displays to support sales and guest experience.
- Performed inventory management, receiving, replenishment, and backstocking tasks.
- Provided fast, friendly checkout service while maintaining transaction accuracy.
- Assisted guests with product questions, returns, and concerns while upholding company service standards.
- Supported daily store operations including merchandising, zoning, and sales floor maintenance.
- Adapted to multiple work centers and collaborated effectively across teams.
Host & Trainer
Texas Roadhouse
12.2021 - 05.2025
- Managed seating, waitlists, and reservations to optimize guest flow and reduce wait times.
- Created a welcoming guest experience through professional communication and customer service.
- Trained and mentored new front-of-house team members on operational procedures and service standards.
- Collaborated with servers, kitchen staff, and management to ensure seamless operations during peak business hours.
- Assisted with problem resolution and guest recovery efforts when needed.
Server
Chili's Bar & Grill
12.2023 - 12.2024
- Delivered exceptional customer service in a fast-paced, high-volume environment generating significant nightly sales.
- Utilized TOAST POS system for accurate order entry and efficient service.
- Consistently exceeded sales goals through upselling and suggestive selling techniques.
- Collaborated with kitchen and bar teams to improve service speed and guest satisfaction.
- Resolved customer concerns professionally and efficiently.
- Maintained a clean, organized workstation while supporting team success.
Education
Bachelor of Science - Public Health, Nutrition
University of Texas at El Paso
05-2024
Associate of Science - Biology
El Paso Community College
05-2020
Skills
- Human Resources Support
- Recruiting & Onboarding
- Employee Relations
- Customer Service
- Leadership & Employee Training
- Communication & Interpersonal Skills
- Time Management & Multitasking
- Problem Solving
- Cash Handling
- Inventory Management & Stock Replenishment
- Merchandising & Visual Presentation
- Food Safety & Sanitation
- POS Systems (TOAST, ALOHA, Target POS, Zebra Devices)
- Microsoft Office Suite
Certification
- Certified Information Systems Security Professional (CISSP)
- Certified Information Security Manager (CISM)
Timeline
Server
Chili's Bar & Grill
12.2023 - 12.2024
Host & Trainer
Texas Roadhouse
12.2021 - 05.2025
Human Resources Expert / Beauty Consultant / Retail Associate
Target
05.2021 - Current
Associate of Science - Biology
El Paso Community College
Bachelor of Science - Public Health, Nutrition
University of Texas at El Paso