Delisa Hickman

To obtain a position within the Cybersecurity arena at a great organization that will allow me to grow in the cyber field and exemplify the goals and objectives of my new organization.

I am a highly motivated and detail-oriented Cybersecurity professional with a deep passion for protecting sensitive data and mitigating cyber threats. I am skilled in conducting security audits, vulnerability scans, network troubleshooting, DHCP and DNS servers, and implementing security controls to ensure compliance with industry standards. I have a proven track record in reducing security incidents caused by human error and improving overall security posture. I am a veteran of the United States Army with over 8 years of logistics management experience.

• Customer Service Associate, Home Depot, 12/18, 06/22, 40, Managed logistics and inventory control processes, Prioritized/managed multiple customer procurements and developed problem-solving alternatives when issues arose., Facilitated merchandise return/rework and finalized customer transactions
• Seasonal Reservation Agent, Wyndham by ResortQuest, 04/18, 08/18, 40, Provided excellent customer service, Processed and documented reservations, Superior file keeping etiquette
• Customer Service Associate/Cashier/Lawn & Garden Associate, Lowes, 03/17, 10/17, 40, Provided excellent customer service, Inventory control and inventory procurement, Processed, performed, and finalized customers transactions, Focal point for managing customer complaints due to superior problem-solving abilities
• Assistant Head Cashier, Harbor Freight Tools, 04/15, 05/16, 40, Provided excellent customer service, Logged and tracked daily reports, Assured proper cash balances using Generally Accepted Accounting Procedures (GAAP) during store opening and closing periods, Focal point for managing customer complaints due to superior problem-solving abilities, Educated incoming customers on product information, Hand-picked to observe and train cashiers in efforts to control inefficiencies and merchandise shrinkage
• Logistical Specialist 92A, United States Army, 07/00, 07/08, 40, Provided superior warehouse inventory control and logistics support., Critical in the oversight of eight (8) employees, Focal point for the issuance, shipping, receiving, and tracking of supplies deemed critical to the mission of the US Army

• A+ Certification
• Security+ Certification
• Proficient in Microsoft Suites
• Ethical hacking with Kali Linux tool Aircrack-ng
• Password cracking with Cain and Able
• Proficiency with Vulnerability Scanning Tools to include but not limited to: Nmap, Wireshark, Nessus, Metasploit

• CompTIA A+ Technician – CompTIA.
• CompTIA Security Certification