DELISCA WISE
Port Saint Lucie,Florida
Overview
31
31
years of professional experience
Work History
Correctional Officer
Department of Corrections
Indiantown, FL
06.2023 - 07.2024
- Supervised prisoners during meals, recreation time, work assignments, medical visits, and other activities.
Sales Associate
Walmart
Port Saint Lucie, FL
11.2013 - 06.2023
- Tracked sales performance metrics to identify trends in market place.
- Demonstrated product features and benefits for customers' needs.
- Developed positive customer relationships through friendly greetings and excellent services.
- Prepared merchandise for sales floor.
- Worked collaboratively in a team environment.
Department Manager
Walmart
Hollywood, FL
11.2013 - 06.2021
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Resolved customer complaints and issues promptly and professionally.
- Built a talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Endured that all employees within the department presented a positive, exemplary image to customers.
- Adhered to all safety procedures and company standards and polices.
- Established performances goals employees and provided feedback on methods for reaching those milestones.
- Completed all daily task and special assignments with an efficient and quality-driven approach.
- Operated a cash register for cash, checks and credit card transactions with 100% accuracy.
Customer Service Representative
SouthernBell Telecommunications
Miami Springs, FL
02.1993 - 12.2007
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered an average of 368 calls per day by addressing customer inquires, solving problems and providing new products information.
- Answered an average of 368 calls per day by addressing customer inquires, solving problems and providing new products information.
- Learned, referenced and applied product knowledge information.
- Asked open-ended questions to assess customers needs.
Education
Medical Billing & Coding
Everest Institute
Miami, FL08-2009
High School Diploma -
Miami Northwestern Senior High School
Miami, FL06-1988
Business Administration
Miami Dade College
Miami, FLSkills
- Contraband Seizure
- Safety
- Visitation guidelines understanding
- Radio communication
- State and federal laws knowledge
- Inmate rights
- Mentorship
- Observation
- Search and seize procedures
- De-Escalation Techniques
- Trained in defensive tactics
- Security Procedures
- Substance Abuse Knowledge
- Weapons training
- Inmate Supervision
- Policy Enforcement
- Observation Techniques
- Gang Awareness
- Patrol procedures
- Inmate Classification
- Search Procedures
- Firearm Safety
- Incident Reporting
- Safety and Security
- Effective Communication
- Interpersonal Skills
- Facility Security
- CCTV Monitoring
- Surveillance
Timeline
Correctional Officer
Department of Corrections
06.2023 - 07.2024
Sales Associate
Walmart
11.2013 - 06.2023
Department Manager
Walmart
11.2013 - 06.2021
Customer Service Representative
SouthernBell Telecommunications
02.1993 - 12.2007
Medical Billing & Coding
Everest Institute
High School Diploma -
Miami Northwestern Senior High School
Business Administration
Miami Dade College