Delise BAKER
Charlotte,NC
Summary
Experienced and versatile professional with over 8 years of expertise in collaborating with companies and clients to deliver effective solutions that enhance their services, products, and overall performance. Seeking an opportunity to return to a passion for data, utilizing problem-solving skills and software expertise in a dynamic and driven organization. Keen eye for detail and exceptional written communication abilities, well-equipped to handle recording processes, documentation, collaboration with colleagues, and conducting analytical research. Customer service professional with experience in effectively addressing and resolving customer issues. Strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills, ready to make a significant impact in any role.
Overview
6
6
years of professional experience
Work History
Leasing Professional
Cortland
11.2022 - Current
- Responsible for all strategic and operational aspects of leasing apartment homes, including touring, follow-up, closing, legal paperwork, resident retention, renewal strategies to achieve optimal occupancy, and resident move-out paperwork.
- Maintained a high Level of professionalism while diffusing difficult situations with residents: ultimately fortifying resident relationships.
- Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction b 30 percent.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect's needs.
- Developed marketing materials to highlight property features and attract potential renters. Created, coordinated, and engaged in marketing campaigns.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
Executive Assistant to the Chairman
OPS Security Group
08.2020 - 12.2022
- Streamlined office operations for efficiency with strong organizational and multitasking skills.
- Managed sensitive information discreetly, maintaining strict confidentiality at all times.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Facilitated training and onboarding for incoming office staff and decreasing turnover by 50 percent.
- Improved communication within the organization by implementing efficient systems for document management and correspondence tracking.
- Facilitated timely completion of projects by providing administrative support to the Chairman and collaborating closely with cross-functional teams.
- Cultivated an inclusive office culture by coordinating team-building activities aimed at boosting employee morale and engagement levels
- Collaborated closely with other Executive Assistants to streamline workflow processes across departments for improved overall efficiency.
- Optimized budget allocation by monitoring expenses, processing invoices, and negotiating with vendors for cost-effective solutions.
Property Claims Adjuster & Auto Claims
Allstate Insurance Company
10.2018 - 08.2020
- Promoted from auto claims to property adjuster within a year.
- Identify and collect evidence in order to determine proper liability decisions and exposures
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Handle over 100 multi-vehicle accident claims to determine liability and handle repairs in order to settle claims with insureds and claimants.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
- Identify injury exposures and assign to the appropriate injury adjuster to work along until claims resolution.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Complete required investigations on assigned files in a timely manner
- Set up inspections to determine repairable versus total loss vehicles. Follow up with body shops to request supplements and ensure a timely repair.
- Settle and negotiate total loss settlements
- Mentored junior adjusters, providing guidance on best practices for efficient claims handling and decision-making processes.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
Education
High School Diploma -
Zebulon Vance High School
Charlotte, NC06.2015
Skills
- Analysis skills
- Microsoft Office
- Adaptability
- Conflict resolution
- OneSite/ Entrata/Yardi/Funnel/Real page
- Marketing
- Data entry
- Organizational skills
- Adobe Creative Suite
- Leadership, training and mentoring
- Sales
- Fair housing policies
- Telephone and email etiquette
- High-level confidentiality
Timeline
Leasing Professional
Cortland
11.2022 - Current
Executive Assistant to the Chairman
OPS Security Group
08.2020 - 12.2022
Property Claims Adjuster & Auto Claims
Allstate Insurance Company
10.2018 - 08.2020
High School Diploma -
Zebulon Vance High School
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