Delisha Berry
Temple Hills
Summary
I am a current job seeker looking for a full-time career. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Having encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Symphony Placements
10.2022 - 04.2023
- Responsible for providing effective customer service to patients
- Vendors, insurance companies and other medical facilities
- High level of skill in entering data into system while talking with patients
- Maintain performance and quality standards based on established call center metrics including turn- around times over 50 to 100 calls a day.
- Responsible for call disposition or compiling and generating reports as required
- Ability to utilize and navigate multiple systems simultaneously
- Be dependable and meet all attendance requirements
- Meet or exceed company and client performance metrics
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Developed and updated databases to handle customer data
Immigration Processing Clerk
Homeland Security
11.2018 - 06.2019
- Editing and disseminating office documents and correspondence using office automation software, i.e graphics, databases, spreadsheets and word processing and management, conducting audits of files and acting as a records liaison with other federal agencies
- Utilizing the following systems CIS, CLAIMS 3, CLAIMS Mainframe, Nationals, RAILS, GUI and NFTS
- Providing oral and written communication support and information to various levels of management, office and additional federal agencies
- Gathered, Analysis and disseminate pertinent information to Federal contact management and staff, agency supervisors and adjudication offices pertaining to records management policies and procedures
- Researching, collecting, correlating and analyzing data to ensure the integrity of information and preparation of reports
- Pre-screened various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation and schedule application appointments.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations
- Monitored and reported on process performance to verify compliance with established standards
- Conducted training and applied change management to achieve desired outcomes
- Filed electronic and hard copy documents to maintain organized records
Surety Account Rep
USI Insurance Services
10.2016 - 03.2018
- Provides day-to-day administrative and technical support to an assigned group of commercial property and casualty prospects/customers
- Creating excel spreadsheet and word document (contractual agreements for bonds)
- Responding to prospect/customer inquiries and requests for information
- Processing applications and renewals
- Routine invoicing and tracking receivables
- (Surepath, Nexsure and COG)
- Checking documents for accuracy
- Assist with resolving accounting discrepancies and marketing efforts
- Calculated premium amount for bond contract.
Office Associate Data Entry Clerk (Intern)
Prince George's Community College
10.2014 - 06.2017
- Updates and maintains databases such as mailing lists, contact lists and client information
- Input data in institutional database (Colleague UI)
- Enters data for statistical reports
- Greets and Interacts effectively with students and/or business customers to provided information and/ or resolved issues
- Coordinates Classroom and Meeting Scheduling
- Answers incoming calls
- Monitors incoming emails, respond and/or forward as needed
- Prepares outgoing mail for distribution
- Handled data entry using Excel and Access
- Imported data into Workforce Development website for contracts and tuition shares
- Reviewed writing and editing content of projects within the office
- Updated and Designed Webpage
- Determined technical requirements, as needed
Debt Collector
Suburban Credit Corporation
06.2014 - 01.2015
- Maintained debtor's book to ensure that the debt status and contact information is accurate
- Generated reports on aged debt accounts and days sales outstanding (DSO) reports
- Monitored slow moving accounts to identify delinquent debts and take necessary action to recover the debts
- Offered 24/7 services to customers in prompt and accurate manner
Education
High School Diploma -
Crossland High School Temple
Temple Hills, MDSkills
- Customer Services skills
- Microsoft Office
- Workforce Development
- Records Management
- Events Management
- User Interface (UI)
- Adobe Acrobat
- Computer networking
- Bookkeeping
- Accounts payable
- Payroll/Databases
- Word, Excel (Formulas and Charts/Graphs), PowerPoint and Access
- Complaint resolution
- Stock management
- Technical Support
- Professional telephone demeanor
- Medical terminology knowledge
- Account management
- Multi-line phone talent
- Warehousing functions
- POS systems expert
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Customer Service Representative
Symphony Placements
10.2022 - 04.2023
Immigration Processing Clerk
Homeland Security
11.2018 - 06.2019
Surety Account Rep
USI Insurance Services
10.2016 - 03.2018
Office Associate Data Entry Clerk (Intern)
Prince George's Community College
10.2014 - 06.2017
Debt Collector
Suburban Credit Corporation
06.2014 - 01.2015
High School Diploma -
Crossland High School Temple