Delisha Jackson
Anderson,SC
Summary
Proven track record in enhancing resident satisfaction at The Garden House of Anderson through exceptional time management and supportive care. Excelled in team leadership roles, notably as Shift Leader, boosting operational efficiency. Skilled in Microsoft Office and CPR, adept at mediating conflicts and streamlining patient care processes. Achievements include significant contributions to sales strategy improvements at Telenet Marketing Solutions. Dependable Resident Assistant remains patient and calm in difficult situations. Mature and responsible with expertise in counseling and mediation. Exceptional communication and time management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Resident Assistant/Medication Aide
The Garden House Of Anderson
04.2024 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Maintained clean, safe, and well-organized patient environment.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
Shift Leader
KFC Taco Bell
06.2020 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Telemarketing Sales Representative
Telenet Marketing Solutions
01.2015 - 04.2019
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.Athe
- Recorded contact information of customers and potential customers in internal database.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Education
High School Diploma -
Hart County High School
Hartwell, GA05.2014
Skills
Time Management
Team Player
Supportive
Activity Planning
CPR Certified
Ambulation Assistance
Direct Patient Care
Mediation
Incident Reporting
Microsoft Office
Certification
- CPR/AED Certification
Timeline
Resident Assistant/Medication Aide
The Garden House Of Anderson
04.2024 - Current
Shift Leader
KFC Taco Bell
06.2020 - 04.2024
Telemarketing Sales Representative
Telenet Marketing Solutions
01.2015 - 04.2019
High School Diploma -
Hart County High School
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