Delisha Reed
Meridian,MS
Summary
Dynamic customer service professional with extensive experience at Iqor, excelling in conflict resolution and process improvement. Proven track record of enhancing customer satisfaction through effective communication and training initiatives. Skilled in CRM systems and fostering team collaboration, leading to increased customer retention and loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Iqor
07.2021 - 12.2025
- Resolved customer inquiries through multiple channels, ensuring prompt and accurate responses.
- Documented customer interactions in CRM system to maintain accurate records and improve service quality.
- Assisted team members in handling complex issues, fostering collaborative problem-solving environment.
- Trained new hires on company policies and procedures, enhancing onboarding experience and team performance.
- Conducted follow-up calls to ensure customer satisfaction and address any outstanding concerns.
- Identified process inefficiencies, recommending improvements to enhance overall operational effectiveness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Led initiatives aimed at improving response times, resulting in increased customer retention and loyalty.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Banking Customer Service Representative
Customer Service Rep
03.2023 - 09.2023
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Provided comprehensive product knowledge to guide clients in making informed decisions.
- Trained and mentored new staff on customer service protocols and best practices.
- Streamlined account maintenance processes, improving response times for customer requests.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
Retail Sales Associate
Citi Trends
01.2021 - 05.2021
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained inventory levels through regular stock checks and restocking efforts, ensuring product availability.
- Processed transactions accurately using point-of-sale systems, minimizing errors during checkout.
- Trained new team members on sales techniques and store policies, promoting a cohesive work environment.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Monitored store cleanliness and organization standards, contributing to a welcoming atmosphere for shoppers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
High School Diploma - Medical Billing And Coding
Meridian High School
Orlando Florida 05.2022
Skills
Customer relationship management
Timeline
Banking Customer Service Representative
Customer Service Rep
03.2023 - 09.2023
Customer Service Representative
Iqor
07.2021 - 12.2025
Retail Sales Associate
Citi Trends
01.2021 - 05.2021
High School Diploma - Medical Billing And Coding
Meridian High School