Delisha Wilson
Cleveland,OH
Summary
Dependable QBHS experienced in implementing best practices and requirements of behavioral health programs. Delivered effective support strategies and skill-building exercises to assist clients in improving daily living while avoiding harmful substances. Organized and prioritized tasks under high-pressure situations, demonstrating strong verbal and personal communication skills.
Overview
12
12
years of professional experience
Work History
Qualified behavioral health specialist
Life Solutions South
Cleveland, OH
08.2023 - Current
- Conducted comprehensive assessments of clients' behavioral health needs.
- Facilitated group therapy sessions to promote peer support and skill-building.
- Monitored client progress and adjusted treatment approaches to ensure effective support.
- Provided crisis intervention and support to stabilize clients during critical situations.
- Assisted clients in developing coping skills for managing stress, anxiety, and depression, enhancing their overall well-being.
- Monitored client progress through regular assessments and documented changes in behavior or symptoms.
- Advocated for clients' needs within community resources and services networks.
Qualified Behavioral Health Specialists
Evergreen Holistic Learning
Cincinnati, OH
12.2022 - 06.2023
- Documented patient behavior, interventions, and responses to enhance treatment planning.
- Designed and executed safe interventions aligned with individualized treatment goals.
- Cultivated professional relationships with clients and staff to foster a collaborative treatment environment.
- Completed patient reports daily and submitted to management for evaluation.
- Documented behavioral incidents to keep accurate records.
Elgibility Specialist/Case Advocate
Human Arc
Cleveland, OH
09.2017 - 08.2020
- Guided eligible individuals in securing Social Security benefits.
- Cultivated strong clinical and technical relationships through strategic external communications.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Advocated for clients by gathering critical information on treatment options and clinical status.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Customer Service Trainer/ Sr.Team Lead
Provide A Ride
Warrensville Heights, OH
08.2014 - 08.2017
- My responsibilities include, but are not limited to, training new and current individuals on our RouteMatch program system, updating policies and procedures from our current clients, while making sure customer service reps are aware of all changes.
- Assisted superiors with various tasks and managed corporate account relationships.
- Engaged with customers to understand needs, resolve issues, and answer questions about products.
Education
high school diploma -
Berea High School
Qualified Behavioral Health Specialists - Behavioral Health
Certified QBHS
Cleveland, OHCertificate of Completion - Training Techniques & Dealing W/ Difficult People
Fred Pryor Learning
Cleveland, OHSkills
- Behavioral Interventions
- Crisis Intervention
- Behavioral assessment
- Mental Healthcare
- Client Advocacy
- Electronic Health Records
- Organizational Skills
- Team collaboration
- Effective communication
- Active Listening
- Behavior Observation
- Patience
Timeline
Qualified behavioral health specialist
Life Solutions South
08.2023 - Current
Qualified Behavioral Health Specialists
Evergreen Holistic Learning
12.2022 - 06.2023
Elgibility Specialist/Case Advocate
Human Arc
09.2017 - 08.2020
Customer Service Trainer/ Sr.Team Lead
Provide A Ride
08.2014 - 08.2017
high school diploma -
Berea High School
Qualified Behavioral Health Specialists - Behavioral Health
Certified QBHS
Certificate of Completion - Training Techniques & Dealing W/ Difficult People
Fred Pryor Learning