Summary
Overview
Work History
Education
Skills
Timeline
Generic

DeLissa McCann

Memphis,TN

Summary

Motivated customer service professional seeking a dynamic role to contribute strong communication and problem-solving skills. Eager to grow with a forward-thinking company, build long-term commitment, and enhance my expertise. Dedicated to delivering exceptional service and becoming a valuable team member in a rewarding environment. Ready to bring enthusiasm and reliability to your organization.

Overview

9
9
years of professional experience

Work History

Deli Clerk

Albertsons
Fort Worth, TX
10.2024 - 06.2025
  • Delivered outstanding support to customers by handling deli orders
  • Maintained cleanliness and organization of the deli counter, ensuring a safe and sanitary work environment
  • Collaborated with team members to ensure smooth operation of the deli department during busy periods
  • Suggested complementary items such as condiments or side dishes to enhance the customer's experience
  • Adhered to all food safety regulations including proper storage temperatures, labeling requirements, and expiration dates
  • Maintained knowledge of product offerings including ingredients, allergens, nutritional information, and preparation methods for informed recommendations to customers
  • Collaborated with kitchen staff to coordinate special orders or customized requests from customers
  • Operated deli equipment including slicers, ovens, grills, and fryers in a safe and efficient manner
  • Prepared and served a variety of deli products such as sandwiches, salads, and hot food items according to customer preferences
  • Closely monitored cooking times and temperatures to ensure food safety standards were met

Custodian

Fort Worth Independent School District
Fort Worth, TX
07.2023 - 05.2024
  • Picking up trash, sweeping, mopping, vacuuming, or using industrial cleaning equipment to clean floors, cleaning and stocking bathrooms, making sure buildings are secure, cleaning windows, and minor building maintenance and repairs.

Environmental Services

Crothall Healthcare
Fort Worth, TX
03.2023 - 06.2023
  • Performs light cleaning duties to maintain establishments, including hotels, restaurants and hospitals, in a clean and orderly manner. Duties include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.

Customer Service Representative - Remote

Willis Tower Watson
Richardson, TX
08.2021 - 04.2022
  • Rewarded the opportunity to support Medicare eligible retirees across the country.
  • Be an advocate for the clients, and assist them with enrollment issues, applications, general questions and concerns, and facilitating their Health Reimbursement Accounts (HRA).

Custodian

Keller Independent School District
Keller, TX
09.2019 - 11.2019
  • Picking up trash, sweeping, mopping, vacuuming, or using industrial cleaning equipment to clean floors, cleaning and stocking bathrooms, making sure buildings are secure, cleaning windows, and minor building maintenance and repairs.

Food Service Assistant

Newman International Academy
Arlington, TX
01.2018 - 09.2019
  • Assisting with the preparation and serving of all meals and beverages to students.
  • Clean and sterilize utensils, machines and other equipment used during food preparation.
  • Assist with meal planning, ensure that students are served appropriate portion sizes
  • Store and handle food in safe ways, keep records of and reorder stock, and participate in staff meetings.

Contact Center Generalist

Co-Op Financial Services
Fort Worth, TX
10.2017 - 03.2018

• Applying knowledge to Co-Op member's organization and products in order to provide courteous and efficient services to both credit union employees and members.

Member Service Specialist

Office Team - Prime Therapeutics
Irving, TX
04.2017 - 10.2017
  • Answer calls in regards to benefit questions as well as prescription and order status.

Customer Service Representative

Dialog Direct
Fort Worth, TX
10.2016 - 04.2017
  • Answer incoming calls and assist customers as needed
  • Handle multiple responsibilities at one time
  • Maintain composure in escalated situations
  • Operate accurately & efficiently in a fast paced environment

Education

High School Diploma - General Studies

Oscar Dean Wyatt High School
Fort Worth, TX
12.2009

Skills

  • Sharp problem solver
  • Active listening skills
  • Energetic work attitude
  • I am an organized customer oriented service representative I am proficient in all areas of customer service and support Areas of efficiency include:
  • Skilled Cashier
  • Opening/closing procedures
  • Seasoned in conflict resolution
  • Shipping/Receiving Experience
  • Adaptive team player
  • Efficient MultiTasker
  • Strong organizational skills

Timeline

Deli Clerk

Albertsons
10.2024 - 06.2025

Custodian

Fort Worth Independent School District
07.2023 - 05.2024

Environmental Services

Crothall Healthcare
03.2023 - 06.2023

Customer Service Representative - Remote

Willis Tower Watson
08.2021 - 04.2022

Custodian

Keller Independent School District
09.2019 - 11.2019

Food Service Assistant

Newman International Academy
01.2018 - 09.2019

Contact Center Generalist

Co-Op Financial Services
10.2017 - 03.2018

Member Service Specialist

Office Team - Prime Therapeutics
04.2017 - 10.2017

Customer Service Representative

Dialog Direct
10.2016 - 04.2017

High School Diploma - General Studies

Oscar Dean Wyatt High School
DeLissa McCann