REA CALMA
Daly City
Summary
Dedicated hospitality professional skilled in coordinating operations across departments to enhance service delivery. Proven ability to resolve discrepancies and prioritize tasks effectively, ensuring a seamless guest experience. Committed to enriching company reputation through exceptional service and attention to detail.
Overview
8
8
years of professional experience
Work History
Housekeeping office coordinator/ Accounting Clerk
Housekeeping office coordinator/ Accounting Clerk
06.2021 - Current
- Prepare and distribute room assignments to Housekeeping staff
- Assisted with administrative tasks in housekeeping department, supporting seamless operations and coordination among staff.
- Coordinated daily schedules for housekeeping staff and assignments.
- Answered phones in a professional manner and directed calls appropriately.
- Collaborated with other departments such as engineering, front desk, and security, as needed.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Ran sold room reports, verified room status, identified discrepant rooms, prioritized cleaning tasks, and updated departing guest room status to maintain operational efficiency.
- Verified and resolved discrepancies in room status with Front Desk, ensuring accurate information and guest satisfaction.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely
- Performed diverse responsibilities assigned by supervisors to enhance operational efficiency.
- Accounting- mainly perform account receivable, partly accounts payable, adjustments on guest folio, daily reconciliation of Cash journals.
Resident Relations Specialist
First Service Residential
10.2018 - 07.2021
- Collaborated with manager and resident relations leads to ensure exceptional hospitality service for residents in luxury high-rise property.
- Identified resident preferences and coordinated access for guest contractors and deliveries, enhancing security and service.
- Ensured compliance with HOA rules and guidelines to maintain community standards.
- Luxury high rise residential property.
Visual Security Officer
MACYS
San Francisco, USA
10.2018 - 06.2020
- Executed audits in high shortage areas to identify and mitigate risks.
- Oversaw store loss prevention activities.
- Completed special assignments, investigations, and surveillance as directed by the Store Loss Prevention Manager.
- Reported suspicious activity to loss prevention team to enhance store security.
Bank Teller/Branch Accounting
Bank
, Philippines
- Provide account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals answering questions in person or on telephone referring to other bank services.
- Reconciliation of accounts, Review Trial balance general ledger and perform internal audit and prepare reports.
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer and balanced daily transactions.
Ticketing & Reservation clerk
Travel Agency
Philippines
- Managed customer inquiries and provided accurate travel information.
- Processed reservations using booking software and maintained organized records.
- Assisted clients with itinerary changes and special requests efficiently.
- Facilitated customer vacation and stay planning and booking.
Education
BS - Commerce Major in Mgt Accounting
College
Philippines01-2018
Skills
- Room coordination
- Room resolution
- Hospitality management
- Office administration
- Staff scheduling
- Organizational skills
- Multitasking
- Sharp problem solver
- Excellent communication
- Customer service orientation
- Interpersonal Skills
- Active listening skills
- Relationship management
Timeline
Housekeeping office coordinator/ Accounting Clerk
Housekeeping office coordinator/ Accounting Clerk
06.2021 - Current
Resident Relations Specialist
First Service Residential
10.2018 - 07.2021
Visual Security Officer
MACYS
10.2018 - 06.2020
Bank Teller/Branch Accounting
Bank
Ticketing & Reservation clerk
Travel Agency
BS - Commerce Major in Mgt Accounting
College