Summary
Overview
Work History
Education
Skills
Timeline
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Dell Jackson

Greensboro,NC

Summary

Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software.

Overview

2
2
years of professional experience

Work History

PC Repair Technician

Lenovo
Whitsett, NC
10.2024 - Current
  • Performed component replacements to resolve malfunctions efficiently.
  • Conducted troubleshooting to restore functionality of RAM modules, CPUs, and power supplies.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
  • Checked system performance using diagnostic software programs.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Maintained accurate records of all repairs done for quality assurance purposes.
  • Updated software versions with patches and new installations to close security loopholes and protect users.

Bradley Fighting Vehicle Systems Maintainer

North Carolina National Guard
Greensboro, NC
06.2023 - Current
  • Maintained and repaired Bradley Fighting Vehicle systems, focusing on fire control and targeting systems
  • Conducted regular inspections and diagnostics to identify and troubleshoot issues with suspension, steering, and control systems
  • Ensured all maintenance activities were performed in accordance with Army regulations and safety standards
  • Collaborated with team members to complete repairs efficiently and effectively, minimizing vehicle downtime
  • Utilized technical manuals and schematics to perform complex repairs and replacements
  • Provided training and guidance to junior personnel on proper maintenance procedures

Education

Associate of Applied Science - Information Technology

Guilford Technical Community College
Jamestown, NC
12-2026

High School Diploma -

Page High School
Greensboro, NC
06.2023

Skills

  • Customer service
  • Software installation
  • Problem solving
  • Quality assurance
  • Team collaboration
  • Attention to detail
  • Machine assembly
  • Software reinstallation
  • Defect tracking
  • Operating system management
  • Hand and power tool operation
  • Parts replacement
  • Hardware troubleshooting
  • Hardware installation
  • System troubleshooting

Timeline

PC Repair Technician

Lenovo
10.2024 - Current

Bradley Fighting Vehicle Systems Maintainer

North Carolina National Guard
06.2023 - Current

Associate of Applied Science - Information Technology

Guilford Technical Community College

High School Diploma -

Page High School

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Dell Jackson