Summary
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Nathanael Esayas

Gaithersburg,MD

Summary

Hard-working and trustworthy worker prepared to contribute service-minded and dedicated attitude to a dynamic service team. Expertly manages high-volume orders and completes assignments to meet customer demand and quality Expectations. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Work History

PC Repair Technician

Nathanael Esayas
01.2023 - 04.2023
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Performed installation, maintenance, and repair for complex internal computer hardware and various software applications.
  • Linked computers to network and peripheral equipment.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Had 100% success rate in satisfaction and reliability

Panda Programmer

Ryan Parks
10.2022 - 01.2023
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Collaborated with team to determine application requirement specifications.
  • Tested server code to validate code changes.
  • Incorporated database technologies into coding projects.
  • Managed over 50 students per day.

Education

High School Diploma -

Gaithersburg High School
Gaithersburg, MD
06.2023

Skills

  • Technology Research
  • PC build technician
  • Special Requests and Substitutions
  • Order Accuracy and Delivery
  • Team Player
  • Cool Under Pressure
  • Customer Service and Rapport
  • Basic knowledge of HTML and JavaScript
  • Experience with A and also taking exam
  • Well Experienced with Microsoft Office
  • Gained knowledge and experience working with children in educational environments
  • Currently taking IT and Web Development classes
  • Worked on Codeorg and Scratch before
  • Worked on Computers and built them
  • Email Communication
  • Help Desk Support
  • Maintained clean, neat, and operational facilities to serve program needs
  • I have developed strong interpersonal communication skills to promote
  • Relationship-building with internal and external customers
  • Exhibited excellent communications and customer service relations skills

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6 staff members.
  • Completed the A+ Exam and expanding my knowledge in the IT world

Additional Information

  • Teaches kids how to program and code at Panda Programmer Obtained and processed charitable donations to serve the needs of thecommunity. Mowed lawns, cut bushes, and blew off the pavement Mentored at-risk youth to improve personal well-being and academicperformance. I have worked with clients to improve life choices and maximize decision-makingbenefits.

Timeline

PC Repair Technician

Nathanael Esayas
01.2023 - 04.2023

Panda Programmer

Ryan Parks
10.2022 - 01.2023

High School Diploma -

Gaithersburg High School

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Nathanael Esayas