Della A. Mitchell
Houston,Texas
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Siemens Healthineers
Houston
10.2025 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Assisted in processing orders and returns, ensuring accuracy and adherence to company policies.
- Maintained comprehensive knowledge of product offerings to provide informed support to customers.
- Collaborated with team members to streamline processes, improving service delivery times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly.
Logistics Analyst
SABIC Americas, Inc
Houston
04.2023 - 10.2025
- Performs both standard and non-standard activities for processing Post Good issues messages: Responsible for daily monitoring of post good issues messages between 3PL WMS interface and SAP.
- Responsible for investigating cause of failure by engaging internal & external resources (3PLs).
- Responsible for correcting & processing post good issues for outbound deliveries by: Correcting stock location and status, Stock matching between MTO & MTI material, Creating orders manually for STO & SO, Creating and linking shipments manually.
- Track & report main cause of failures and work with internal & external resources to address root cause.
- Responsible to maintain HU accuracy data.
- Responsible for SHPP LE Power User duties.
- Performs both standard and non-standard activities for outbound delivery orders: Responsible for daily monitoring of outbound delivery orders created in SAP.
- Responsible for managing the 'trigger process' by performing: Batch Comparison: SAP assigned batches are compared with available batches in 3PL WMS, Quantity Comparison: Sales order confirmed quantity is compared to delivery quantity and delivery tolerance.
- Release 'pass' outbound delivery orders to 3PL TMS.
- Investigate & correct 'fail' outbound delivery by engaging internal & external resources (3PLs).
- Track & report main cause of failures and work with internal & external resources to address root cause.
- Generate daily OBD creation analysis report.
- Drive improvements in inventory accuracy for 3PL sites. Work with sites to find root causes of errors and investigate discrepancies.
Customer Service Representative
SABIC Americas, Inc.
Houston
01.2020 - 04.2023
- Build strong customer relationships, loyalty and retention through exceptional sales/service and the presentation, awareness and understanding of our active product portfolio.
- Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction.
- Utilize analytical skills to drive process improvements and customer focus.
- Place outbound calls to new and existing accounts identifying opportunities, decision maker(s) and related customer service needs.
- Passionately drive process excellence visibility and awareness across supply chain.
- Balances cost and service in the best interest of both customer and company.
- Prospect for increased volume and generating new leads and helping close new business at new and existing customers.
- Proactively review buying patterns of customers to understand demand spikes up or down and obtaining market intelligence that can be shared through the organization.
- Analyzing customer erosion data to allow us to maintain or secure new orders.
Logistics Coordinator
Schlumberger
Houston
09.2017 - 10.2019
- Executing inbound/outbound calls to clients for current and future orders.
- Manage day to day customer orders and issue resolution through Customer Service work processes and systems.
- Provide strong customer service and assistance on escalated calls.
- Coordinates all movements of people, materials and equipment to and from Well site when transported by 3rd party trucking providers or Schlumberger driving pools, determining optimal route and minimizing costs while maintaining maximum service level.
- Owns all materials delivery to site and ensures that Field materials needs are always met.
- Works with Logistics Supervisor and PCT to determine optimal pick-up points for materials, then executes all movements including demobilizations and chemical shipments based on carrier routing guides.
- Monitor job progression and works with field to predict material needs based on consumption patterns in Daily Field Report.
- Ensure all executed movements are tracked to completion (including materials deliveries and distribution equipment used), updating required parties.
- Ensure field and requestor of movement are clearly aware of ETA of all movements and work closely with carrier dispatches to ensure timely delivery of product/services.
- Execute the Well Execution Plan (WEP) for each assigned job, containing delivery plan (timing, frequency) for all materials to well-site; provides post job well report to Supervisor, Service Coordinator and Accounts Receivable after completion of job, containing all completed material and distribution equipment moves to site.
- Perform all prop and material related GRs delivered to each assigned job.
- Create BOL s for movements by entering all requirements per Schlumberger standard for all movements executed with Schlumberger drivers and 3rd party trucking providers.
- Capture failures from crews for any on-site Distribution Equipment (sand chiefs, floats, tubes, etc.) issues, and works with Assets team to determine appropriate shop to send to and allocate replacement equipment.
- Fulfill requests for material loads from Field or Service Coordinators, determining lowest cost material pick-up point and validating with Logistics Supervisor to approve and/or source materials needs and location.
- Initiate escalation process for all logistics issues to Logistics Supervisor and/or Manager and follows up until closure.
- Complete GRs and storage location (including field to field) transfers within SAP for any 3rd party facility/supplier based on material requirements/movements as reported by the Logistics Technician (daily report and/or well site execution report).
- Obtain fuel requirements for all jobs and coordinate fuel ordering and delivery from suppliers as well as other services such as catering, containment, etc.
- Receive and execute instructions from Maintenance Coordinator for down equipment moves or equipment moves between repair facilities (Maintenance Centers or 3rd party).
- Sets up crew vans and other equipment/parts moves as directed by Field or Asset Coordinators.
- Works closely with District Dispatch to ensure drivers obtain required documentation and clear guidance on trip requirements.
- Action hotshot and movement request, secure carriers, initiate TMS/SAP movement/BOL and secures required permits for Schlumberger movements.
- Validate and approve all TMS/SAP movements for financial reconciliation including following up in SAP is ensure transactions have taken place.
- Create Demob plans and determine required resources for requested move requirements.
- Collaborate with carriers SLB driver pool/ 3rd party drivers on demob plan and driver utilization.
Logistics Analyst
Air Liquide
Houston
06.2014 - 02.2017
- Data Analysis - Compiled and analyzed data as well as estimate customer usage rates and patterns to predict delivery requirements of cryogenic gases to refineries, hospitals and other industrial and medical customers.
- Scheduling /Planning - Strived to schedule the least amount of miles driven with the maximum amount of product to be delivered on each trip to keep costs at a minimum while maintaining a high level of efficiency and service. Scheduled an average of 700 deliveries per month and managed more than 200 customers.
- Delivery Creation - Prepared orders to be planned for delivery. Organized resources by working with Air Liquide personnel as well as common carriers to achieve on-time, efficient deliveries.
- Delivery Execution - Directed the execution of each shipment while maintaining communications with drivers and depot personnel, and closely monitoring shipments to finality. Tracked and managed delivery exceptions.
- Inventory Management - Managed plant and rail car inventories to always ensure maximum availability of product to meet customer demands. Coordinated with Product Supply to advise on periods of demand exceeding supply.
- Special Projects Management - Plant shutdowns, plant startups, frac jobs, natural disaster scheduling.
- Time Management - Met daily deadlines and managed complex, dynamic schedules in a fast-paced demanding environment.
Project Manager
Hann Custom Homes
Houston
08.2013 - 06.2014
- Managing & scheduling a high volume of trades.
- Reviewing bids & proposals from contractors.
- Developing custom home specs.
- Obtaining building permits, & purchasing building products.
- Administration duties, & producing a turnkey product.
Skills
- Customer service
- Transportation management
- Analytical thinking
- Problem-solving
- Scheduling coordination
- Shipment tracking
- Verbal and written communication
- Attention to detail
Timeline
Customer Service Representative
Siemens Healthineers
10.2025 - Current
Logistics Analyst
SABIC Americas, Inc
04.2023 - 10.2025
Customer Service Representative
SABIC Americas, Inc.
01.2020 - 04.2023
Logistics Coordinator
Schlumberger
09.2017 - 10.2019
Logistics Analyst
Air Liquide
06.2014 - 02.2017
Project Manager
Hann Custom Homes
08.2013 - 06.2014